Member Services Representative

SECU; Fulton (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in financial services is seeking dynamic professionals to join their team as Member Service Representatives. This role is the face of the company, ensuring that every interaction is easy and enjoyable for members. With a focus on exceptional service, you will educate members on various products, manage lobby traffic, and promote self-service options. If you have a passion for helping others and thrive in a collaborative environment, this opportunity is perfect for you. Join a company that values its employees and offers a comprehensive rewards package, including competitive hourly rates and generous benefits.

Benefits

401(k) plan with company matching

Generous sick, vacation, and personal leave

Quarterly incentives based on productivity goals

Annual corporate-wide incentives

Qualifications

• Knowledge of SECU’s products and services.
• Experience in retail banking and relationship building.

Responsibilities

• Provide exceptional member service through engaging communication.
• Educate members on SECU products and services.

Skills

communication

organization

teamwork

punctuality

critical thinking

social skills

creativity

interpersonal skills

adaptability

friendly personality

Education

College Degree

Job description

Current Job Opportunities

Current job opportunities are posted here as they become available.

You're the best at what you do. So are we. Imagine what we can achieve together!

We are looking for innovative and dynamic professionals with a passion for exceptional service to join our Retail Banking financial centers as a Member Service Representative.

Note: This opportunity is floating between our Howard County centers in Maple Lawn, Ellicott City & Clarksville. It is not remote work.

What You’ll Do

The Member Services Representative (MSR) is the “face” and “personal connection” to our members in our Financial Centers. The MSR focuses on making interactions easy, enjoyable, and effective. They bring a dynamic personality to ensure the delivery of exceptional member service through engaging communication, accuracy, and efficiency. They educate members on SECU products and services, make appropriate referrals, and actively coordinate lobby traffic, including managing appointment schedules and setting wait-time expectations for walk-up members. MSRs also assist members through curbside channels, promoting SECU’s alternative delivery channels and modeling self-service behaviors. They ensure effective referral-based conversations that benefit the member and enhance the Financial Center’s overall performance.

An MSR should possess knowledge of SECU’s critical measures, strategy, local market footprint, and the financial services industry. They should also be aware of SECU’s brand and its impact on our future. The individual must have thorough knowledge of SECU’s products and services, take accountability for their behaviors and results, and serve as an effective advisor and team player within the financial center.

What We’re Looking For

• College Degree (preferred)
• Experience in relationship building and goal attainment in retail banking (preferred)
• Skills: communication, organization, teamwork, punctuality, critical thinking, social skills, creativity, interpersonal skills, adaptability, friendly personality

Joining SECU offers many perks, including our total rewards package for employees working 20+ hours per week, which includes:

• Compensation: Offers are based on experience and education.
• Hourly Rate: $18.56 – $27.88

Additional compensation includes:

• Quarterly incentives based on productivity goals
• Annual corporate-wide incentives

We also provide comprehensive benefits focusing on total well-being, such as:

• 401(k) plan with company matching
• Generous sick, vacation, and personal leave

To learn more about working at SECU, visit our career portal at secumd.org/careers

If you’re interested in a challenging and rewarding career, SECU is for you!