Member Services Representative

Planet Fitness; Chicago (IL); On-site; Full time

Job summary

Join a leading fitness company as a Member Services Representative, where you'll create a positive experience for members and guests. This role involves customer service, front desk activities, and maintaining club cleanliness. Ideal candidates are passionate about fitness and possess strong interpersonal skills.

Qualifications

• Customer service experience preferred.
• Must be 18 years or older.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including checking in members and signing up new members.
• Respond to member questions and concerns promptly.

Skills

Customer service

Basic computer skills

Listening skills

Problem-solving

Positive attitude

Education

High School diploma or GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk activities including:

• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• Sign up new members.
• Take prospective members on tours.

Facilitate updates to members' accounts as needed.

Respond to member questions and concerns promptly and professionally; escalate to the Assistant Manager or Manager when necessary.

Assist in maintaining the cleanliness and neatness of the club.

Qualifications/Requirements

• Customer service experience preferred.
• Basic computer skills.
• A passion for fitness and health.
• Positive and upbeat attitude.
• Punctuality and reliability are essential.
• Excellent customer service skills, with the ability to interact positively and professionally with members and staff, exceeding expectations.
• Strong listening skills, with empathy and problem-solving abilities.
• Diplomacy in all interactions, using appropriate behavior and language.
• High School diploma or GED required.
• Must be 18 years or older.

Physical Demands

• Standing and walking continuously during shifts.
• Talking in person or on the phone throughout the shift.

Compensation: $14/hour

Join the Club

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated, and fun-loving individuals. As one of the largest and fastest-growing fitness franchisors and operators in the U.S., Planet Fitness is expanding rapidly. We seek talented people to help us cultivate the Judgement Free Zone and shape our brand's future. With over 2,000 locations across the U.S., territories, and internationally, there are many opportunities to join our team.

Our mission is to provide a tool that inspires and motivates members, helping them achieve their fitness goals. If you're passionate about making a difference in customers' lives, this is the place for you. Join us, add your mojo to the Judgement Free Zone, and feel the satisfaction of making a positive impact.

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Note: Employees at franchise locations are employed by the franchisee, not PFHQ. Franchisees are responsible for employment compliance with local, state, and federal laws.