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Member Services Representative Morning

Pinnacle Fit Clubs LLC

Lemont (IL)

On-site

USD 30,000 - 45,000

Full time

2 days ago

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Job summary

A leading fitness club is seeking a Member Services Representative to enhance member experience through exceptional customer service. The role involves greeting members, managing front desk activities, and ensuring a clean and welcoming environment. Ideal candidates are enthusiastic and possess strong problem-solving skills. Join a dynamic team and enjoy benefits like health insurance and a free membership.

Benefits

FREE Black Card Membership!

Paid Time Off (PTO)

Health Insurance

Medical & Prescription drug plans

HSA (Health Savings Account)

Dental

Vision

Life/AD&D

Voluntary Short Term Disability (STD)

401k plan after 3 months of service

Qualifications

Must have a satisfactory background check.
Punctuality and reliability are a must.
Superior customer service skills, preferably in the fitness industry.

Responsibilities

Greet members and provide exceptional customer service.
Handle front desk activities including member check-ins.
Respond to member questions and concerns in a timely manner.

Skills

Customer Service

Leadership

Problem Resolution

Join to apply for the Member Services Representative Morning role at Pinnacle Fit Clubs LLC

4 days ago Be among the first 25 applicants

Join to apply for the Member Services Representative Morning role at Pinnacle Fit Clubs LLC

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Monday-Friday: 6:00AM to 2:00PM

Full Time

8 Hour Shift

Essential Duties And Responsibilities

Greet members, prospective members, and guests, providing exceptional customer service.
Handle all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate needed updates to members accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.

Benefits

FREE Black Card Membership!
Paid Time Off (PTO)
Health Insurance - First of the month following hire date
Medical & Prescription drug plans
HSA (Health Savings Account)
Dental
Vison
Life/AD&D
Voluntary Short Term Disability (STD)
Voluntary Long Term Disability (LTD), and other additional voluntary benefits!
401k plan after 3 months of service

Qualification Requirements

Must have a satisfactory background check.
Punctuality and reliability are a must.
Superior customer service skills, preferably in the fitness industry.
Exceptional leadership, diplomacy and listening skills.
Basic computer proficiency.
Hard working, enthusiastic, energetic, upbeat, and positive attitude!
Strong problem resolution skills.

Physical Demands

Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.

How To Apply

If you are interested in joining our team and contributing to making a difference, please submit your resume or complete our application by using the Apply Now Section or Hitting Apply. We will be reviewing applications on an ongoing basis and reaching out to the best possible candidates until the position is filled.

Thank you for your interest in joining our team!

E-Verify STATEMENT

We are an E-Verify Company. All candidates selected to move forward and offered employment will be processed through E-Verify to ensure they are legally eligible to work in the United States. .

Eoe Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Wellness and Fitness Services

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