Member Services Representative

Jobtailor; Brentwood (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in Brentwood, TN is seeking a customer service associate to deliver excellent service to members using call-center processes and technology. You will handle front-line inbound and outbound member calls and quickly develop a deep understanding of Archimedes' services and customer needs.

You will follow established procedures for production, productivity, quality, and customer service, meet performance targets for speed, efficiency, and quality, and collaborate with other Archimedes

Qualifications

• Minimum 1 year of experience delivering excellent service in a call center, collections, or member retention role.
• High School Education Diploma/GED required.
• Strong problem-solving and customer service skills.
• Ability to meet performance targets for speed, efficiency, and quality.
• Ability to analyze situations and understand implications for other groups.

Responsibilities

• Deliver excellent customer service to members using call-center processes and technology.
• Handle front-line inbound and outbound member calls.
• Meet performance targets for speed, efficiency, and quality.
• Analyze situations and understand implications for other Archimedes groups.
• Identify and resolve problems in a timely manner.
• Gather and analyze information and develop alternative solutions.
• Manage difficult or emotional customer situations and respond promptly to customer needs.
• Complete administrative tasks correctly and on time.
• Support organizational goals, values, diversity, and affirmative action.
• Contribute to a positive team spirit and support colleagues' success.

Skills

Customer service

Problem solving

Written communication

Team collaboration

Time management

Education

High School Diploma/GED

Tools

Call Center Experience

Information Analysis

Quality Assurance

Administrative Task Management

Performance Metrics

Job description

• Deliver excellent customer service to members using call-center processes and technology
• Handle front-line inbound and outbound member calls
• Quickly develop a deep understanding of Archimedes' services and customer needs
• Follow established procedures, processes, and standards for production, productivity, quality, and customer service
• Meet performance targets for speed, efficiency, and quality
• Analyze situations and understand implications for other Archimedes groups
• Identify and resolve problems in a timely manner
• Gather and analyze information and develop alternative solutions
• Manage difficult or emotional customer situations and respond promptly to customer needs
• Solicit customer feedback to improve service
• Complete administrative tasks correctly and on time
• Support organizational goals, values, diversity, and affirmative action
• Contribute to a positive team spirit and support colleagues' success

Requirements

• Minimum of 1 year of experience delivering excellent service in a call center, collections, or member retention role
• Experience with a healthcare or pharmaceutical environment desired, excluding home healthcare
• High School Education Diploma/GED required
• Strong problem-solving and customer service skills
• Ability to meet performance targets for speed, efficiency, and quality
• Ability to analyze situations and understand implications for other groups
• Ability to identify and resolve problems in a timely manner
• Ability to gather and analyze information and develop alternative solutions
• Ability to manage difficult or emotional customer situations
• Clear and informative written communication, including spelling and grammar
• Ability to read and interpret written information
• Ability to balance team and individual responsibilities and contribute to team goals
• Ability to follow policies, procedures, and established processes
• Sound judgment and timely decision-making
• Ability to prioritize and plan work activities and use time efficiently
• Professionalism, adaptability, dependability, initiative, and innovation

Core Competencies

Demonstrates strong customer service skills and problem-solving abilities in a call center environment, with a focus on meeting performance targets and managing difficult customer situations. Proficient in analyzing information and developing solutions while adhering to established procedures and organizational goals.

Highest-signal resume keywords

• Customer Service Skills
• Problem-Solving Abilities
• Performance Target Achievement
• Written Communication Skills
• Team Collaboration

ATS Optimization Keywords

Hard Skills

• Call Center Experience
• Information Analysis
• Quality Assurance
• Administrative Task Management
• Performance Metrics

Soft Skills

• Adaptability
• Dependability
• Initiative
• Professionalism
• Sound Judgment

Certifications & Qualifications

• High School Education Diploma/GED

Industry Keywords

• Healthcare Environment
• Pharmaceutical Environment
• Member Retention
• Customer Feedback
• Diversity and Inclusion