Member Services Representative

Flynn Systems Corporation; Boston (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the fitness industry is seeking a Member Services Representative in Boston. This role focuses on delivering exceptional customer service while managing front desk duties, assisting members, and maintaining cleanliness and orderliness in the gym. Applicants should have customer service experience and a high school diploma. Join a dedicated team that values accountability and communication.

Qualifications

• Customer service experience preferred.
• High school diploma/GED required.
• Basic computer proficiency with attention to detail.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones and assist callers.
• Check members in and provide tours to prospective members.

Skills

Customer Service experience

Basic computer proficiency

Punctuality

Reliability

Exceptional customer service skills

Education

High school diploma/GED

Job description

Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.

We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience!

Skills Required

• Customer Service experience preferred
• High school diploma/GED
• Basic computer proficiency with an eye for accuracy
• Punctuality and reliability
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations

Essential Duties and Responsibilities

• Greet members and guests, always providing exceptional customer service
• Answer phones courteously and assist callers with a variety of questions
• Check members in or provide a tour to prospective members
• Log amenities
• Communicate updates and events to members and guests
• Respond to member questions and concerns in a timely and professional manner
• Conduct beverage or merchandise purchases on the point of sale system
• Utilize POS system for new membership cards, address changes, and billing questions
• Keep the front desk area and lobby clean and organized
• Perform regular facility cleaning, including mopping spills, trash removal, cleaning windows and mirrors, and re-racking weights
• Clean exercise equipment and tanning beds regularly
• Maintain restroom and wet area cleanliness and stock supplies

Physical Demands

• Standing and walking during shift
• Talking in person or on the phone during shift
• Ability to lift up to 75 lbs
• Occasional encounter with toxic chemicals

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Flynn Fitness Group LLC

Planet Fitness is known for its low prices, Lunk Alarm, and Judgement Free Zone philosophy, allowing members to relax, get in shape, and have fun without judgment.

Flynn Fitness Group owns and operates the franchise gyms in Massachusetts and Georgia, built on core values such as Accountability, Family, Communication, Consistency, Passion, and Having Fun.

Flynn Fitness mission statement: Our family thrives on providing a passionate, fun environment with open communication, creating maximum accountability.