Member Services Representative (Weekend closer)

Planet Fitness - The Core Group; Rumford (RI); On-site; USD 29,000 - 38,000; Part time

Job summary

Une entreprise de fitness dynamique recherche un représentant des services aux membres pour créer une expérience positive pour les membres. La personne choisie sera responsable de fournir un service client exceptionnel, de gérer les activités de la réception et d'interagir avec les membres. Ce poste exige une attitude positive, des compétences en service client et une passion pour le fitness.

Benefits

Membre Black Card gratuit

Bénéfices pour les employés

Qualifications

• Expérience en service à la clientèle préférée.
• Compétences informatiques de base nécessaires.
• Être passionné par la santé et le fitness.

Responsibilities

• Accueillir les membres et répondre à leurs questions.
• Gérer toutes les activités de la réception.
• Participer à l'amélioration de la propreté du club.

Skills

Service à la clientèle

Compétence en informatique

Écoute active

Résolution de problèmes

Attitude positive

Education

Diplôme de fin d'études secondaires ou GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Weekend position Saturday and Suday hours 1pm to 7pm (Free Black Card Membership for employee)
• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Benefit Basic

All staff will also receive a free Black Card membership employment

As a Core Development and Management employee you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac.