Member Service Representative

Crunch Fitness Corporate; City of Niagara Falls (NY); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Gym membership

Career growth

CPR/AED certifications

Discounts on services/products

Facility enhancements

Job summary

Crunch is a No Judgment Gym that fuses fitness and entertainment to inspire members to reach their goals. We are seeking energetic people to work in a fast-paced, fun environment and help guests feel welcome.

As a Member Service Representative, you will greet members, manage check-in messages, help drive personal training sales, and support daily operations while upholding Crunch’s friendly, inclusive atmosphere.

Qualifications

• Fluent in English.
• Proficient reading and writing skills.
• Good communication skills.
• Strong customer service skills.
• Must be at least 18 years old.
• Experience in a fast-paced environment.
• Multitasking skills.
• High energy and patience required.
• Open availability.

Responsibilities

• Greet all members & guests with a smile and wish them well as they exit the club.
• Facilitate messages on club software at member check-in.
• Work closely with team members in driving new member personal training sales by booking a kickoff.
• Work closely with team members in driving new members into the gym.
• Maintain an atmosphere that makes all co-workers, members, and guests feel welcomed.
• Possess an enthusiastic, passionate, outgoing, friendly and ambitious personality.
• Answer phones in courteous, helpful, professional manner.
• Facilitate all member requests or forward to a manager.
• Maintain professional disposition at all times.
• Understand and follow all policies, procedures and standards.
• Schedule member service needs.
• Assist in retail, childcare, etc. desks/areas as needed.
• Facilitate payment of member services in accordance with company procedures.
• Know club facility, services, and schedules.
• Maintain a clean and organized work area.
• Assist in all projects as delegated by club management.
• Follow all policies and procedures in Employee Handbook.
• Above description may be subject to change or alteration at any time.

Skills

English fluency

Reading & writing

Communication

Customer service

18+ years

Fast-paced experience

Multitasking

Energy & patience

Open availability

Job description

Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment.

Looking to combine work, fitness and fun? Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

We are looking for energetic persons who want to work at a fun, high paced gym. If you are that person, then Crunch wants you!

Benefits / Perks

• Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment and more
• Potential for growth and career advancement within network
• Complimentary CPR/AED Re-certifications
• Complimentary Crunch gym membership
• Discounts on services, products, and much more!

Member Service Representative Responsibilities

• Greet all members & guests with a smile and wish them well as they exit the club
• Facilitate any messages on club software at member check-in
• Work closely with team members in driving new member personal training sales by booking a kick off
• Work closely with team members in driving new members into the gym
• Maintain an atmosphere that makes all co-workers, members, and guests feel welcomed
• Possess an enthusiastic, passionate, outgoing, friendly and ambitious personality
• Answer phones in courteous, helpful, professional manner
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Understand and follow all policies, procedures and standards
• Schedule member service needs
• Assist in retail, childcare, etc. desks/areas as needed
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in Employee Handbook
• Above description may be subject to change or alteration at any time

Qualifications

• Fluent in English
• Proficient reading and writing skills
• Good communication skills
• Strong customer service skills
• Must be at least 18 years old
• Experience in a fast-paced environment
• Multitasking skills
• High energy and patience required
• Open availability

Crunch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.