Member Services Representative

Core Development & Management; Billerica (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in fitness and health seeks a Member Services Representative. This role involves greeting members, handling front desk activities, and providing exceptional customer service. Ideal candidates should possess strong communication skills and a passion for fitness. Benefits include a free membership, medical, dental, and 401k options.

Benefits

Free Black Card membership

Medical

Dental

Vision

FSA

401k with company match

Paid vacation

Pet insurance

Aflac

Qualifications

• Customer service experience preferred.
• Basic computer skills.
• Passion for fitness and health.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including answering phones.
• Assist with new member sign-up and conduct tours.

Skills

Customer service

Communication

Problem solving

Education

High School diploma or GED

Job description

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Job Summary

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk activities including:
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• Assist with new member sign-up.
• Conduct tours for prospective members.
• Update member accounts as needed.
• Respond to member questions and concerns professionally and escalate to management when necessary.
• Maintain the cleanliness and neatness of the club.

Qualifications/Requirements

• Customer service experience preferred.
• Basic computer skills.
• Passion for fitness and health.
• Positive attitude.
• Punctuality and reliability.
• Excellent customer service and communication skills.
• Ability to listen, empathize, and solve problems.
• High School diploma or GED required.
• Must be 18 or older.

Physical Demands

• Stand and walk continuously during shift.
• Talk in person and on the phone regularly.
• Occasionally lift up to 50 lbs.
• May encounter toxic chemicals occasionally.

Benefits

Employees receive a free Black Card membership after 90 days. Benefits include Medical, Dental, Vision, FSA, 401k with company match, paid vacation, pet insurance, and Aflac, among others, for those working at least 30 hours/week.

Note: Employees are employed by the franchisee, not PFHQ, which does not control employment terms for franchise staff.