Member Services Representative Weekday Closer

Core Development & Management; Townsend (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in fitness is seeking a Member Services Representative Weekday Closer to enhance member experience through exceptional customer service. The role involves greeting members, managing front desk activities, and ensuring a welcoming environment. Candidates should have a passion for fitness, strong customer service skills, and a high school diploma.

Benefits

Free Black Card membership after 90 days

Medical, Dental, Vision benefits

401k and paid vacation

Pet Insurance and Aflac

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat and positive attitude.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including answering phones and checking members in.
• Assist with new member sign-ups and maintain club cleanliness.

Skills

Customer service skills

Problem-solving skills

Listening skills

Education

High School diploma/GED

Job description

Member Services Representative Weekday Closer

Join to apply for the Member Services Representative Weekday Closer role at Core Development & Management.

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including answering phones, assisting callers, checking members into the system, new member sign-up, taking tours, updating accounts, responding to questions and concerns, and maintaining the club's cleanliness.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Exceptional customer service skills and professionalism.
• Strong listening and problem-solving skills.
• Diplomacy in interactions.
• High School diploma/GED required.
• Must be 18 years or older.

Physical Demands

• Standing and walking during shift.
• Talking in person or on the phone.
• Occasionally lifting up to 50 lbs.
• Encountering chemicals occasionally.

Benefits

Free Black Card membership after 90 days. Benefits include Medical, Dental, Vision, FSA, 401k, paid vacation, and additional benefits like Pet Insurance and Aflac. Employment is at franchisee discretion, with compliance to laws.