Member Services Representative

DJD Fitness - Easton/Nazareth/Mt. Pocono/Bethlehem PA; Bethlehem (Northampton County); On-site; USD 11,709 - 13,087; Part time

Benefits offered by this job

Free uniforms

Competitive salary

Flexible schedule

Job summary

DJD Fitness in Bethlehem PA is seeking a Member Services Representative to create a positive member experience. The role involves greeting members and guests, handling front desk activities, and providing exceptional customer service.

Candidates should have a strong customer service background and a passion for fitness. The position requires standing, walking, and the ability to lift up to 50 lbs. A High School diploma or equivalent is required for this role.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities and answer phone calls.
• Check members into the system and sign up new members.
• Respond to member questions and maintain cleanliness.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Exceptional customer service skills

Strong listening and problem-solving skills

Education

High School diploma/GED equivalent

Job description

Benefits

• Free uniforms
• Competitive salary
• Flexible schedule

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign‑up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.

Salary

between $8.50/hr to $9.50/hr