Member Services Representative

Woodside Communities; Aiken (SC); On-site; USD 16,531 - 22,041; Part time

Job summary

Village Fitness is seeking a friendly, upbeat Member Services Rep to greet service members and manage front desk duties at the Village Fitness location. The role requires superior multitasking, knowledge of programs and memberships, and the ability to process payments efficiently.

The position is part-time with flexible days and hours, and the rep should consistently deliver excellent customer service and maintain a welcoming lobby for all visitors.

Qualifications

• Excellent customer service and membership relations skills.
• Must be self-motivated, organized and flexible.
• Part-time position with flexible days and hours.

Responsibilities

• Greet members professionally and warmly.
• Maintain front desk, keep it clean and organized.
• Handle check-ins, payments, and merchandise/food orders.
• Respond to member inquiries within 3 seconds and provide information on programs.
• Promote profit centers and daily promotions.
• Assist with appointment confirmations and visitor registration.

Skills

Customer service

Front desk proficiency

Multitasking

Phone skills

Cash handling

Tools

Cash register

Membership software

CRM

Job description

Overview

The Member Services Rep is the “face” of Village Fitness. The primary function is to greet service members professionally, upbeat, encouraging, supportive, and knowledgeable. Personal problems must remain at home. This position is responsible for knowing everything about Village Fitness and requires a strong ability to multitask.

Specific Responsibilities

• SMILE! Welcome everyone to Village Fitness – ask if anything is needed.
• Always establish eye contact, never look down or away.
• Be motivating, greet enthusiastically and, in the case of members, by name and encouragement to “enjoy your workout today.” As members exit, acknowledge their visit with “it was nice seeing you today and thank you for coming in.” In other words, make each visit special for each member!
• When a member approaches the desk, stop what you are doing, put calls on hold, and respond to the request of the member in front of you within 3 seconds.
• Exceptional telephone skills. Answer the telephone by the 3rd ring with in a professional manner announcing VH&WC by name.
• Maintain the front desk – keep it clean, well‑stocked and orderly. Look at it from the member’s point of view!
• Must have thorough knowledge of all programs, memberships, profit centers, daily promotions, cash register and computer software.
• Ensure that members are checked in quickly and properly – scan cards, offer towels, take payment for merchandise or food and beverage.
• Notify manager immediately with problems or when prospects or renewals are on site.
• Stay behind the desk at all times during class check‑in and other peak traffic times. Eating, chewing gum and drinking at the front desk are not permitted.
• Keep the lobby and main floor neat and clean – no clutter, taped papers, prints on door, etc. Assist with cleaning and maintenance of physical site.
• Assist with telephone calls to confirm appointments.
• Supervise sign‑in for guests. Advise membership sales or manager when guests arrive. Ask guests to complete visitor registration during wait time.
• Review appointment book to be familiar with scheduled guests and appointments. Inform trainers or fitness coaches when appointments arrive.
• Have knowledge of all prices and services. Participation in services and fitness programs is highly recommended.
• Attendance at meetings and training sessions is required.
• Promote profit centers.
• Knowledge of all sales steps, tracking and paperwork, and a general awareness of all positions to cover during crisis.
• Must wear uniform with name tag.
• Some physical activity is required. Must be able to lift 40 lbs.
• Must be flexible. Days and hours vary.
• Any other duties as required.

Position Requirements

• Must be self‑motivated, goal oriented, creative, organized, enthusiastic and flexible.
• Excellent customer service and membership relations skills and temperament.
• This is a part‑time position requiring flexible days and hours.