Member Services Rep (Bilingual FL)

Liberty Dental Plan; Tampa (FL); On-site; Full time

Job summary

LIBERTY Dental Plan seeks dedicated Bilingual Customer Service Representatives who will be the first line of support for our members in Tampa, FL. This full-time position involves answering complex inquiries related to dental benefits and ensuring an optimal customer experience while meeting quality standards. Candidates should possess a high school diploma, bilingual abilities, and previous experience in customer service, particularly within healthcare or dental environments.

Benefits

Competitive pay structure and saving options

Excellent 401k plan with matching

Medical insurance with employer contributions

100% paid dental coverage for entire family

10 days paid vacation plus holidays

Tuition reimbursement

Generous wellness program

Employee Assistance Program

Qualifications

• Minimum 2 years' experience in customer service, call center, or healthcare.
• Knowledge of dental terminology and practices preferred.
• Minimum typing speed of 40 wpm.

Responsibilities

• Provide excellent customer service to all incoming/outgoing calls.
• Handle inquiries related to dental benefits, claims, and provider information.
• Document all customer transactions thoroughly.

Skills

Customer service

Listening skills

Verbal communication

Written communication

Bilingual (English and Spanish)

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Job Location: LIBERTY Dental Plan of Florida - Tampa, FL

Position Type: Full Time

Salary Range: Undisclosed

Job Shift: Day

Braces yourself, the job you've been searching for is just a click away .

LIBERTY Dental Plan is hiring Bilingual Customer Service Representatives to serve as the front line in assisting our members. We are seeking to hire near our office located in Tampa, FL .

JOB SUMMARY

This position expected to provide excellent customer service to all incoming/outgoing callers and answer and document inquiries related to dental benefits , eligibility, provider information, claims, pre-estimates/pre-authorizations, grievance and appeals, fulfillment requests and other miscellaneous inquiries.

What you'll do...

• Maintain a quality score of 96.5% or greater.
• Review and respond to all email communications no later than 24 hours from receipt.
• Conduct outbound calls and/or campaigns when directed.
• Thoroughly document all customer transactions in host system.
• Adhere to scheduled shifts to ensure optimal phone coverage.
• Ensure compliance to all regulatory guidelines.
• Safeguard and secure all PHI from misuse in strict accordance with LIBERTYs Information Security Policies and Procedures.
• Follow safety guidelines outlined by LIBERTY Dental Plans Illness and Injury Prevention Program.
• Respond to member calls regarding eligibility, benefits, claims status, fulfillment, and claims inquiries.

What you'll need...

• Minimum High School diploma or equivalent
• Minimum 2 years' experience in customer service, call center or healthcare; prior healthcare or dental experience highly preferred
• Excellent listening skills to appropriately handle calls
• Excellent verbal and written communication skills in the English language
• Knowledge of dental terminology and practices
• Working knowledge of Microsoft Office (Excel, Outlook, and Word)
• Minimum typing speed of 40 wpm
• Bilingual in English and Spanish highly preferred

LOCATION

Near one of our LIBERTY office location in Tampa, FL highly preferred. Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.

WHAT LIBERTY OFFERS

Happy, healthy employees enhance our ability to assist our members and contribute more actively to their society. That’s why LIBERTY offers competitive and attractive benefit packages for their employees. We strive to care for employees in positive ways that promotes wellness and productive employees.

Our first-class benefit package supports our employees and their dependents with:

• Competitive pay structure and saving options that help you reach your financial goals!
• Excellent 401k plan that matches 100% up to 3%. 50% match at 4% and 5%; immediate vesting during Safe Harbor period and professional financial advice through Financial Engines!
• Medical Insurance at no charge for employee only coverage. LIBERTY subsidizes 50% of eligible dependent coverage! Company offers PPO and HMO (where available) options.
• 100% paid dental coverage for your ENTIRE eligible Family members!
• 100% paid vision coverage for employee only coverage, low premium for dependents!
• Company paid basic life and AD&D coverage; options to elect additional supplemental coverage.
• Long Term Disability coverage
• Generous wellness program
• Employee Assistance Program
• 10 days paid vacation, 10 paid holidays including 2 days each for Thanksgiving, Christmas and New Years and a floating holiday granted for your birthday!
• 6 paid sick days annually with the ability to roll time over!
• Tuition Reimbursement
• Remote or Hybrid options for various positions
• And so much more...

COMPENSATION

In the spirit of pay transparency, we are excited to share the base salary for this position is $15.50 - $21.00, exclusive of fringe benefits or potential bonuses. If you are hired at LIBERTY, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any, final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth.

LIBERTY Dental Plan commits to maintaining a work environment that acknowledges all individuals within the workplace and will continue to engage in practices that are inclusive of all backgrounds, experiences, and perspectives. We strive to have every person within the organization have a sense of belonging while encouraging individuals to unleash their full potential. LIBERTY will leverage diverse perspectives in building high performance teams and organizational culture.

LIBERTYDental Plan will continue to strengthen and develop external partnerships by providing equitable health care access and improving population health in the communities we serve.

We comply with all applicable laws and regulations on non-discrimination in employment, recruitment, promotions, and transfers, as well as work authorization and employment eligibility verification requirements.

Sponsorship and Relocation Specifications:

LIBERTY Dental Plan is an Equal Opportunity Employer / VETS / Disabled.

No relocation assistance or sponsorship available at this time.

About the company

LIBERTY Dental Plan is a MANAGED DENTAL CARE BENEFITS ADMINISTRATOR that specializes in government-sponsored programs, provides carve-outs to health plans, and arranges for the delivery of cost-effective, quality dental care services by using one of the largest and most credentialed dental networks. Our goal is to improve the quality of our partners' dental programs and improve the overall health of their members.

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