Bilingual Call Center Representative

TEKsystems; Orlando (FL); Remote; Full time

Job summary

Join a leading company as a Bilingual Call Center Representative. In this fully remote role, you will be responsible for answering calls related to eligibility, benefits, claims, and providing excellent customer service. Enjoy a work-life balance with a schedule of Monday to Friday, from 9:45 AM to 6:15 PM.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Paid Time Off (PTO)

Qualifications

• Strong communication skills in both Spanish and English.
• Experience in customer service preferred.
• Ability to resolve issues and maintain records.

Responsibilities

• Answer incoming calls and process inquiries from providers and members.
• Resolve customer service or billing issues using sound judgment.
• Educate providers on claim submission processes.

Skills

Bilingual (Spanish-English)

Customer Service

Communication

Job description

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Description

Responsibilities include answering incoming calls related to eligibility, benefits, claims, and authorization of services from members or providers.

• Respond accurately to inbound calls and process inquiries from providers and members.
• Resolve customer service or billing issues under general supervision, using sound judgment.
• Contact customers to address complex inquiries or inform them of claim investigation outcomes.
• Refer unresolved grievances, appeals, and claim resolutions to appropriate departments.
• Maintain records of customer interactions and transactions.
• Listen actively and probe callers to understand the purpose of their calls.
• Research and communicate information regarding member eligibility and claim status.
• Educate providers on claim submission processes and treatment plan requirements.
• Perform follow-up tasks to ensure member or provider needs are fully met.
  
  
  

WORK ENVIRONMENT : Terrific work life balance: Fully Remote! Monday-Friday, 9:45AM-6:15PM.

Pay And Benefits

The pay range for this position is $17.20 - $18.20/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 20, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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