Customer Service Rep - French Speaker - Call Center

Davita Inc.; Boca Raton (FL); Remote; Full time

Job summary

Join Davita Inc. as a Customer Experience Representative in Boca Raton, specializing in providing top-tier customer support. This bilingual French (Canadian dialect) position is essential in helping customers effectively resolve their technical queries. Enjoy competitive pay, benefits, and potential for remote work after training, along with a supportive team environment.

Benefits

Medical, dental, and vision coverage

Life insurance and retirement plan

Paid holidays and vacation time

Company discounts and perks

Qualifications

• Two years of experience in a Technical Customer Service Call Center.
• Familiarity with CRM systems and technical support.
• Effective written and oral communication skills.

Responsibilities

• Identify customers' needs and provide resolutions.
• Tackle problems in technical systems.
• Create cases for all calls and escalate as necessary.

Skills

Customer service

Problem solving

Analytical skills

Education

High school diploma or equivalent

Associate's degree in information technology, Computer Science, or related field

Job description

Customer Service Rep - French Speaker - Call Center

Job Locations

US-FL-Jupiter | US-FL-Boca Raton | US-FL-Delray Beach | US-FL-Port Saint Lucie | US-FL-Miami | US-FL-Orlando | US-FL-Tampa | US-FL-Jacksonville | US-FL-Tallahasse

Requisition ID

2025-1390835

Category (Portal Searching)

Administrative

Business Unit

RCS

Overview

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time customer support jobs!

Job Description

Deposita, an Allied Universal Company, is hiring a Customer Experience Representative. The Customer Experience Representative is a part of a dynamic, customer focused team and plays a pivotal role in providing the highest quality customer experience to our customers.

IMMEDIATE NEED for Bilingual French (Canadian dialect)/English Speaking Representatives for Call Center.

Starting Rate at $18.00 per hour for bilingual French speaking representatives.

Remote Work possible after successfully completing training.

Two (2) years of experience in a technical support role required.

RESPONSIBILITIES:

Identify customers' needs, clarify information, provide direct support or guidance toward to resolution
• Tackle a variety of problems in technical systems with skill and accuracy
• Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level
• Willingness and Ability to be cross trained in other areas of the department
• Consistently demonstrate effective personal performance that positively impacts the departmental performance metrics are met through effective personal work performance

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Minimum of two (2) years of work experience in a Technical Customer Service Call Center
• Stable work history must demonstrate each of the following:
• Strong understanding of customer service and customer relations
• Highly motivation and strong desire to learn
• Ability to exercise good judgment and decision-making
• Familiarity with creating cases and case numbers and escalations to Senior team members, departments, and vendors using CRM and other systems
• Effective written and oral communication skills
• Able to assess and evaluate situations effectively
• Skilled in identifying critical issues quickly and accurately
• Able to write informatively, clearly, and accurately
• Problem solving and analytical skills
• Ability to work in a team environment

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Experience in a technical support role, or other technical experience
• Associate's degree in information technology, Computer Science, or a related field
• Basic understanding of software/hardware troubleshooting
• Experience in Service Now and TalkDesk
• Experience in retail cash offices

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2025-1390835