Member Services Pro: Health Spending Account Support

Ibex Limited; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Ibex Limited in the United States is seeking a dedicated Member Services Specialist to handle a high volume of phone inquiries about healthcare spending accounts, educate members on IRS rules, and support spending account programs.

You will process claims, assist with reimbursements, and strive to deliver an exceptional member experience while maintaining security and policy compliance.

Qualifications

• High school diploma or equivalent (minimum)
• Private, distraction-free workspace at home
• Hard-wired Ethernet connection with minimum 50 Mbps download and 10 Mbps upload
• Must be on camera during working hours

Responsibilities

• Respond to member inquiries via phone, researching issues and providing accurate, timely resolutions
• Educate members to help maximize the value of their benefits
• Advise members on plans/products, solutions and resources to meet their needs

Job description

Ibex Limited in the United States is seeking a dedicated Member Services Specialist to handle a high volume of phone inquiries about healthcare spending accounts, educate members on IRS rules, and support spending account programs.

You will process claims, assist with reimbursements, and strive to deliver an exceptional member experience while maintaining security and policy compliance.