Member Services Pro: Call Center Solutions

Archimedes; Brentwood (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Archimedes is seeking a Member Services Representative to join our in-office team in Brentwood, TN. You will deliver excellent member service through inbound and outbound calls, quickly understanding Archimedes' services and member needs, while following established procedures to maintain quality and efficiency.

This role emphasizes problem solving, effective communication, and teamwork as you support members and contribute to a positive customer experience that aligns with Archimedes' goals in

Qualifications

• A minimum of 1 year of experience delivering excellent service in a call center or similar role.
• High School Education Diploma/GED is required.

Responsibilities

• Handle front-line inbound and outbound member calls with a focus on delivering excellent service.
• Follow established procedures to maintain production quality and meet performance targets for speed and accuracy.
• Analyse situations and resolve issues to benefit the member and Archimedes.
• Write clearly and communicate effectively, ensuring accurate information.
• Collaborate with teammates to support a positive team environment and organizational goals.

Skills

Customer service

Communication

Education

High School Diploma/GED

Job description

Archimedes is seeking a Member Services Representative to join our in-office team in Brentwood, TN. You will deliver excellent member service through inbound and outbound calls, quickly understanding Archimedes' services and member needs, while following established procedures to maintain quality and efficiency.

This role emphasizes problem solving, effective communication, and teamwork as you support members and contribute to a positive customer experience that aligns with Archimedes' goals in