Hybrid Call Center Pro - Member Solutions Advocate I

ADP, Inc.; Rockland (MA); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Hybrid work schedule

Competitive pay

Healthcare benefits

401(k) with employer match

Tuition reimbursement

Job summary

Arise Financial is hiring a Member Solutions Advocate I for its Rockland, MA location. The role focuses on delivering friendly, accurate member support, guiding customers through products and services, and maintaining meticulous records in a fast-paced call center environment.

The position offers hybrid work with in-office days, competitive pay, and opportunities for growth and development within the organization.

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Customer service experience preferred in banking or call center.

Responsibilities

• Answer inbound member calls within service levels, delivering professional, personalized support.
• Develop and maintain understanding of products, policies, and procedures to assist members.
• Process routine transactions and account maintenance accurately and keep records up to date.
• Document interactions and requests per established procedures.
• Identify member needs and recommend appropriate products/services.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Tech-savvy

Education

High school diploma or equivalent

Job description

Arise Financial is hiring a Member Solutions Advocate I for its Rockland, MA location. The role focuses on delivering friendly, accurate member support, guiding customers through products and services, and maintaining meticulous records in a fast-paced call center environment.

The position offers hybrid work with in-office days, competitive pay, and opportunities for growth and development within the organization.