Member Services & Phone Banking Specialist

S.C. State Credit Union

Columbia (SC)

In loco

USD 19.000 - 28.000

Tempo pieno

4 giorni fa

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Vantaggi offerti da questo lavoro

Insurance package

401K match

Tuition reimbursement

Holiday schedule

Descrizione del lavoro

SC State Credit Union in Columbia, South Carolina, is seeking a full-time Customer Service Representative. This onsite role focuses on delivering exceptional service to a diverse membership base and contributing to a high-performance culture that values excellence and customer-centricity.

You will assist members with inquiries and transactions, provide personalized service, and collaborate with teammates to uphold service excellence while continuously updating knowledge of our products and

Competenze

Strong verbal and written communication skills to assist a diverse member base.
Active listening to understand member needs and provide tailored solutions.
Empathy to connect with members and make them feel valued.
Problem-solving abilities to address inquiries and resolve issues promptly.
Professional demeanor and adaptability in a dynamic environment.
Time management and organizational skills to handle multiple tasks while delivering exceptional customer service.

Mansioni

Assist members with inquiries and transactions, delivering clear, accurate information.
Address member needs promptly and professionally, including account inquiries and issues.
Engage with members by phone to provide personalized service and maintain standards of excellence.
Collaborate with team members to enhance service delivery and stay updated on our products and services.
Build relationships and foster customer loyalty through a member-focused experience.