Member Services Operations Lead

Mazuma Credit Union; Olathe (KS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with company match

Paid Holidays

PTO from day one

Volunteer time off

On-site gym

Discretionary bonus

Job summary

Mazuma Credit Union in Kansas City area seeks an MSS Assistant Leader to support the MSS Leader in daily departmental operations, ensuring accuracy, efficiency, and regulatory compliance. You will help with audits, system upgrades, and training team members to uphold Mazuma’s high service standards.

Ideal candidates have at least 3 years of banking or credit union experience, strong leadership and communication skills, and proficiency with MS Office.

Qualifications

• Minimum 3 years of banking or credit union experience.
• Demonstrated supervisory and leadership skills.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee daily departmental operations and ensure accuracy and efficiency.
• Ensure compliance with applicable laws and internal policies; assist with audits.
• Support system upgrades, process improvements, and technology enhancements.
• Train and develop team members; act as backup to MSS Leader when needed.

Skills

Banking experience

Supervisory experience

Leadership skills

Customer service

Organization skills

MS Office

Communication skills

Problem-solving

Education

High school diploma

Associate or Bachelor’s degree preferred

AAP/NCP certifications preferred

Tools

Core banking software

Job description

Mazuma Credit Union in Kansas City area seeks an MSS Assistant Leader to support the MSS Leader in daily departmental operations, ensuring accuracy, efficiency, and regulatory compliance. You will help with audits, system upgrades, and training team members to uphold Mazuma’s high service standards.

Ideal candidates have at least 3 years of banking or credit union experience, strong leadership and communication skills, and proficiency with MS Office.