Member Services Lead — Operations & Team Growth

Mazuma Credit Union; Overland Park (KS); Hybrid; USD 60,000 - 91,000; Full time

Benefits offered by this job

40 hours Paid Volunteer Time

Company paid benefits (Medical, Dental

Vision Insurance

On-Site Gym

401K with company match

Discretionary bonus program

Job summary

Mazuma Credit Union in Overland Park, KS is seeking an experienced MSS Assistant Leader to support the MSS Leader by overseeing daily operations, ensuring accuracy, efficiency, and regulatory compliance.

You will drive teamwork, coach staff, participate in audits, support system upgrades, and help manage vendor relationships while upholding Mazuma's culture of service and member focus.

Qualifications

• Minimum of 3 years of banking or credit union experience.
• Demonstrated supervisory and leadership skills.
• Strong organizational and problem-solving abilities.
• Proven member service and relationship-building skills.

Responsibilities

• Provide operational oversight across all MSS functions (ACH, wires, item processing, deposits, etc.).
• Monitor KPIs and drive efficiency improvements; support audits and regulatory compliance.
• Assist with hiring, training, and development of Team Members; back up MSS Leader as needed.

Skills

Leadership

Supervisory

Customer Service

Organizational Skills

MS Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Mazuma Credit Union in Overland Park, KS is seeking an experienced MSS Assistant Leader to support the MSS Leader by overseeing daily operations, ensuring accuracy, efficiency, and regulatory compliance.

You will drive teamwork, coach staff, participate in audits, support system upgrades, and help manage vendor relationships while upholding Mazuma's culture of service and member focus.