Member Services & Membership Growth Specialist

Fit Fusion, LLC; Town of Walton (NY); Hybride; USD 19 000 - 30 000; Plein temps

Avantages offerts par ce poste

Commission opportunities

Employee discounts

Flexible schedule

Free uniforms

Advancement opportunities

Training & development

Wellness resources

Résumé du poste

Crunch Fitness in New York is launching a brand-new club and seeking a friendly Member Services Representative to join the opening team. You will engage with local businesses and communities, explain memberships, and help recruit founding members while the club is under construction.

Once open, you will support member service, drive membership sales, conduct tours, promote upgrades and services, and help keep the club guest-ready and clean.

Qualifications

• Must be at least 18 years old.
• Sales or customer service experience preferred, ideally in fitness, retail, hospitality, or another service environment.
• Comfortable approaching new people, visiting local businesses, participating in community events, conducting club tours, and asking for the sale.
• Strong communication skills and the ability to build rapport with a wide range of people.
• Self-motivated, dependable, receptive to coaching, and comfortable working toward measurable goals.
• Basic computer skills and the ability to accurately enter prospect, membership, and payment information.
• Willingness to perform member service, cleaning, and operational responsibilities once the club opens.
• Availability to work the assigned schedule, which may include early mornings, evenings, weekends, and holidays.
• CPR/AED certification required within 30 days of hire.

Responsabilités

• Bring Fit Fusion’s outreach strategy to life through local business visits, community events, and other approved lead generation activities.
• Start meaningful conversations, build relationships, and get the community excited about the new club.
• Use our listening-first approach to understand prospect needs and connect Crunch offerings to their interests and goals.
• Explain membership options, planned amenities, and presale offers accurately.
• Capture accurate lead information, follow up with prospects, address objections, and turn interest into membership enrollments.
• Meet assigned lead generation expectations and contribute to the club’s membership sales goals.
• Participate in General Manager-led training, role-playing, and coaching, and apply what you learn.
• Process membership agreements and payments accurately, maintain an organized presale workspace, and support assigned opening preparations.

Connaissances

Sales experience

Customer service

Communication

Relationship-building

Prospecting

Self-motivation

Description du poste

Crunch Fitness in New York is launching a brand-new club and seeking a friendly Member Services Representative to join the opening team. You will engage with local businesses and communities, explain memberships, and help recruit founding members while the club is under construction.

Once open, you will support member service, drive membership sales, conduct tours, promote upgrades and services, and help keep the club guest-ready and clean.