Presale & Open Club Member Services Specialist

Crunch Fitness - Fit Fusion LLC; Coeur d'Alene (ID); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Crunch Fitness - Fit Fusion LLC is hiring a Member Services Representative to join the opening team and help build the community from the ground up. You’ll engage with local businesses, prospects, and future members, guiding presale activities and arranging memberships during the pre-launch phase.

After opening, you’ll welcome members, conduct tours, drive membership sales, promote services, and ensure a clean, guest-ready club environment.

Qualifications

• Sales or customer service experience preferred, ideally in fitness, retail, hospitality, or another service environment.
• Strong communication skills and the ability to build rapport with a wide range of people.
• Willingness to perform member service, cleaning, and operational responsibilities once the club opens.
• Availability to work the assigned schedule, including early mornings, evenings, weekends, and holidays.
• CPR/AED certification required within 30 days of hire.

Responsibilities

• Before opening: presale outreach to local businesses and community events to generate memberships.
• After opening: welcome members, conduct tours, sell memberships, and reach sales goals.
• Explain amenities and services, promote upgrades and retail products, and connect members with personal training.
• Support onboarding and retention, handle service requests, and report safety or maintenance concerns.
• Process agreements, payments, and purchases, and maintain records in company systems.
• Complete cleaning and sanitizing duties and follow shift checklists.

Skills

Customer service

Sales ability

Communication

People skills

Coachable

Tech literacy

Job description

Crunch Fitness - Fit Fusion LLC is hiring a Member Services Representative to join the opening team and help build the community from the ground up. You’ll engage with local businesses, prospects, and future members, guiding presale activities and arranging memberships during the pre-launch phase.

After opening, you’ll welcome members, conduct tours, drive membership sales, promote services, and ensure a clean, guest-ready club environment.