Teller / Member Services Representative

Town & Country Credit Union; Stanley (ND); On-site; USD 16,000 - 21,000; Part time

Benefits offered by this job

Competitive pay

$5 extra per hour for Saturday shifts

Paid holidays

Generous paid time off

Dress for your day

Health, dental, and vision insurance

Life and disability insurance

Flexible spending accounts

401(k) with employer contributions

Paid volunteer time

Tuition reimbursement

YMCA Corporate Membership Discount

Job summary

Town & Country Credit Union is seeking a Member Services Representative to provide friendly service and handle routine financial transactions. You will greet members, process deposits and withdrawals, and help them with—payments, accounts, and inquiry handling.

The role emphasizes accuracy with numbers, strong communication, and a willingness to cross-sell products. It offers a supportive team environment across multiple branches and a focus on member satisfaction.

Qualifications

• High school diploma or equivalent.
• At least one year of related experience in a financial institution or similar cashier role.
• Strong communication and interpersonal skills.
• Accuracy and comfort working with numbers.
• Basic computer proficiency and keyboarding skills.
• Availability for a flexible schedule: varying shifts Monday–Friday, with rotating Saturdays, 20-25 hours per week.

Responsibilities

• Process deposits, withdrawals, loan and credit card payments, cashier's checks, money orders, and cash advances.
• Balance cash drawer daily and ensure transaction accuracy.
• Assist members in person, over the phone, and by mail.
• Identify member needs and cross-sell products and services that add value.
• Resolve member concerns with professionalism and efficiency.

Skills

Customer service

Cash handling

Communication

Interpersonal skills

Attention to detail

Numerical ability

Computer skills

Flexible scheduling

Education

High school diploma or equivalent

Job description

Member Services Representative

Are you passionate about providing exceptional service? Comfortable with numbers and cash handling? You could be the perfect fit for our team as a Member Services Representative (MSR) at Town & Country Credit Union.

As the welcoming face of the credit union, MSRs are often the first and only point of contact for our members. We're seeking individuals who excel in customer service, have strong attention to detail, and enjoy being part of a supportive, member-focused team.

What You'll Do

As an MSR, you'll handle a variety of financial transactions and help create a seamless, friendly experience for our members. Key responsibilities include:

• Processing deposits, withdrawals, loan and credit card payments, cashier's checks, money orders, and cash advances.


• Balancing your cash drawer daily and ensuring all transactions are accurate.


• Assisting members in person, over the phone, and by mail.


• Identifying member needs and cross-selling products and services that add value.


• Resolving member concerns with professionalism and efficiency.

What We're Looking For

• High school diploma or equivalent required.


• At least one year of related experience in a financial institution or similar cashier role.


• Strong communication and interpersonal skills.


• Accuracy and comfort working with numbers.


• Basic computer proficiency and keyboarding skills.


• Availability for a flexible schedule: varying shifts Monday-Friday, with rotating Saturdays, 20-25 hour per week.

Why Town & Country Credit Union?

We're a team of 175 professionals across 11 branches in Fargo, West Fargo, Minot, Kenmare, and Stanley. At Town & Country Credit Union, we're committed to making a positive impact-on our members, our employees, and our communities.

We believe in delivering outstanding products and services while fostering a supportive and growth-oriented work environment. You'll find opportunities to take on new challenges, grow your skills, and make meaningful contributions every day.

Benefits You'll Enjoy

Whether you're full-time or part-time, we offer a range of benefits designed to support your well-being and success:

1. Competitive pay


2. $5 extra per hour for Saturday shifts (non-exempt staff)


3. Paid holidays


4. Generous paid time off


5. \"Dress for your day\" dress code


6. Health, dental, and vision insurance


7. Life and disability insurance


8. Flexible spending accounts


9. 401(k) with employer contributions


10. Paid volunteer time


11. Tuition reimbursement


12. YMCA Corporate Membership Discount

Ready to Make an Impact?

If you're looking for a role where your attention to detail, enthusiasm for service, and team spirit truly matter-we'd love to meet you.

Town & Country Credit Union is an Equal Opportunity Employer.