Member Services & Lending Specialist

Truity Credit Union; Pawhuska (OK); On-site; USD 28,000 - 40,000; Full time

Job summary

Truity Credit Union in Pawhuska, OK, is seeking a member-focused associate to assist with deposit-related and consumer lending products. The role requires processing loans, handling transactions, and delivering prompt, courteous service to members.

The position emphasizes relationship building, product knowledge, and compliance training to safeguard member data and credit union’s assets.

Qualifications

• Excellent communication and interpersonal skills required.
• Typing and computer literacy essential for daily tasks.
• Strong customer service orientation and relationship-building abilities.
• Ability to read, interpret, and follow written instructions and procedures.

Responsibilities

• Listen to member inquiries and provide courteous service.
• Originate, evaluate, approve, process, and disburse consumer loans within authority.
• Assist members with account openings, mortgage inquiries, and card-related questions.
• Process transactions and handle account management tasks as needed.
• Support fraud/identity-related issues and protect member information.
• Perform opening/closing duties with adherence to security procedures.

Skills

Excellent communication skills

Interpersonal skills

Typing and computer literacy

Customer service orientation

Decision and analytical thinking

Education

High school diploma or equivalent

Tools

Credit Union software

Job description

Truity Credit Union in Pawhuska, OK, is seeking a member-focused associate to assist with deposit-related and consumer lending products. The role requires processing loans, handling transactions, and delivering prompt, courteous service to members.

The position emphasizes relationship building, product knowledge, and compliance training to safeguard member data and credit union’s assets.