Member Relations & Banking Specialist

FORT SILL FEDERAL CREDIT UNION; Lawton (OK); On-site; USD 42,000 - 60,000; Full time

Job summary

Fort Sill Federal Credit Union in Lawton, OK, is seeking a Member Relationship Specialist to serve as a vital liaison for members’ financial needs, handling inquiries, transactions, and accurate account information with care.

You will verify loan collateral, manage GL balances, open new accounts, cross-sell products, and educate members on digital channels while maintaining confidentiality and compliance with BSA/OFAC/CIP.

Qualifications

• Experience in customer-facing financial services is preferred.
• Strong interpersonal and communication skills are essential.
• Familiarity with banking products and processes is a plus.

Responsibilities

• Deliver excellent member service, welcoming and assisting members with transactions and inquiries.
• Open and maintain member accounts; verify information and complete documentation.
• Cross-sell Credit Union products and educate members on digital channels and online banking.
• Ensure accuracy of transactions and maintain complete, confidential records.

Skills

Customer service

Interpersonal skills

Cash handling

Digital banking tools

10-key by touch

Education

High school diploma

Job description

Fort Sill Federal Credit Union in Lawton, OK, is seeking a Member Relationship Specialist to serve as a vital liaison for members’ financial needs, handling inquiries, transactions, and accurate account information with care.

You will verify loan collateral, manage GL balances, open new accounts, cross-sell products, and educate members on digital channels while maintaining confidentiality and compliance with BSA/OFAC/CIP.