Member Services & Lending Specialist

Strata Credit Union; Bakersfield (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Strata Credit Union in Bakersfield, CA is hiring a teller/member services associate. You will greet members, process transactions, educate on products, and help guide customers toward sound financial choices.

Role involves opening/maintaining accounts, submitting loan applications, verifying documents, and ensuring compliance with CIP and BSA procedures. Bilingual Spanish preferred; HS diploma required.

Qualifications

• Requires high school education or GED equivalency.
• Preferred one to two years’ experience in member services or financial services.
• Fluency in oral Spanish is highly preferred.

Responsibilities

• Represent Strata Credit Union to members with courteous, professional service.
• Monitor for suspicious activity, fraud and financial abuse; document and report accordingly.
• Educate members on credit union products and services to aid financial decisions.
• Open and maintain Share Certificates; handle maturities, withdrawals, renewals.
• Open new accounts (shares, checking, minors, CID, Rep Payee, Trusts) and service existing ones.
• Collect and review documents per CIP; obtain and verify credit reports.
• Prepare loan and deposit comments for underwriting and compliance.
• Calculate income from paystubs, tax returns, retirement, social security, and rental income for loan decisions.
• Process loan applications including signatures and disburse loan proceeds.
• Complete DMV forms for auto loans; perform basic in-branch transactions.
• Meet goals set by management and complete annual BSA training.

Skills

Cash handling

Customer service

Attention to detail

Computer skills

Bilingual Spanish

Education

High school diploma

Job description

Strata Credit Union in Bakersfield, CA is hiring a teller/member services associate. You will greet members, process transactions, educate on products, and help guide customers toward sound financial choices.

Role involves opening/maintaining accounts, submitting loan applications, verifying documents, and ensuring compliance with CIP and BSA procedures. Bilingual Spanish preferred; HS diploma required.