Member Services Lead & Front Desk Coordinator

City of Pflugerville

Pflugerville (TX)

On-site

USD 38,000 - 52,000

Full time

9 days ago

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Job summary

City of Pflugerville is seeking a Customer Service Coordinator for the Monarch Recreation Center to support daily front desk operations, membership services, and customer experience functions. You will assist with shift coordination, staff support, member check-ins, registrations, facility access, and overall service quality in a high-volume recreation environment.

The role requires leading during assigned shifts, ensuring transaction accuracy, and maintaining compliant, friendly interactions.

Qualifications

Associate’s degree or related work experience required.
Minimum 1 year of customer service in recreation, hospitality, or retail.
CPR/AED and First Aid certification within 6 months of hire.
Valid Class C Texas driver's license.

Responsibilities

Supervise part-time and seasonal staff, create schedules, coach, and set performance expectations.
Support front desk and child watch operations: member check-ins, registrations, and facility access.
Ensure safety policies, accurate transactions, and daily cash reconciliation.
Assist with member onboarding, renewals, and maintaining customer records.
Collaborate with multiple departments to ensure a cohesive customer experience.
Serve as escalation point for customer concerns and maintain professionalism.