Guest Experience Lead - Recreation Center

Gfoat

Pflugerville (TX)

On-site

USD 32,000 - 48,000

Full time

5 days ago

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Job summary

Gfoat, in partnership with Monarch Recreation Center, seeks a Customer Service Lead to supervise the front-line team during assigned shifts and ensure high-quality guest experiences. This role emphasizes accurate transactions and consistent operations in a busy recreation environment.

The position requires leadership, strong communication, and a background in customer service with POS systems. Collaboration with supervisors and coordinators is essential to maintain smooth front-of-house

Qualifications

Must be at least 16 years old and enrolled in high school or have completed high school/GED.
Experience with customer service and POS systems.
CPR and Standard First Aid certification, or the ability to obtain within 6 months of hire date.
Preferred: lead or shift-supervisor experience; recreation or fitness center operations; training staff.

Responsibilities

Oversee shift-level supervision of the Customer Service Team Members and provide coaching.
Assign tasks, monitor performance, ensure service standards and break coverage.
Handle escalated questions, membership errors, complaints, and account adjustments within guidelines.
Review cash drawers, support reconciliation, and ensure proper cash handling procedures.
Coordinate with the Customer Service Coordinator and Membership Supervisor on updates and issues.
Assist with onboarding and training of staff to uphold policies and standards.
Remain reachable via cell phone for job-related issues or emergencies.