Member Services & Front Desk Associate

City of Pflugerville; Pflugerville (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

City of Pflugerville seeks a Customer Service Team Member to provide front-line support at Monarch Recreation Center, assisting with memberships, registrations, and program inquiries while ensuring a welcoming atmosphere for all patrons.

The role handles payments, keeps lobby tidy, answers calls, and supports events. Must be at least 16 and can obtain CPR/First Aid within 6 months. A flexible schedule including evenings and weekends is expected.

Qualifications

• Must be at least 16 years old and currently enrolled in high school or have completed high school/GED.
• Customer service experience is preferred but not required; cash handling experience helpful.
• CPR, Adult and Child, and Standard First Aid certification, or the ability to obtain within 6 months of hire date.
• Disclaimer: Two years of related full-time experience may substitute for one year of higher education, or one year of higher education for two years of experience.

Responsibilities

• Greets members and guests, answers questions, provides facility information, and delivers excellent customer service.
• Processes program registrations, assists with membership sales and updates, and helps patrons navigate offerings.
• Processes payments, handles cash, balances drawer at end of shift, and ensures accuracy in POS entries.
• Ensures lobby and desk spaces remain clean, organized, and professionally presented.
• Provides accurate information to callers and forwards inquiries as needed.
• Reports facility issues, supports special events, and assists with additional duties as assigned.
• Remains accessible via cell phone to address job-related issues or emergencies using City applications.
• Other duties, as assigned.

Skills

Customer service

Communication

Teamwork

Cash handling

POS familiarity

Flexibility

Conflict resolution

Education

High school diploma or GED

Enrolled in high school

Tools

POS systems

Job description

City of Pflugerville seeks a Customer Service Team Member to provide front-line support at Monarch Recreation Center, assisting with memberships, registrations, and program inquiries while ensuring a welcoming atmosphere for all patrons.

The role handles payments, keeps lobby tidy, answers calls, and supports events. Must be at least 16 and can obtain CPR/First Aid within 6 months. A flexible schedule including evenings and weekends is expected.