Member Services Intake Specialist (Fully Remote)

LegalShield; United States; Remote; USD 42,000 - 52,000; Full time

Job summary

LegalShield in the United States seeks a dedicated member services associate to be the first point of contact for members seeking legal assistance, conducting thorough intake interviews and assessing service needs.

You will coordinate case referrals, attorney consultations, and communications between members and provider law firms while maintaining accurate documentation, delivering compassionate, professional service in a regulated environment that meets performance metrics for quality,

Responsibilities

• Serve as the first point of contact for members seeking legal assistance and conduct comprehensive intake interviews.
• Coordinate case referrals and attorney consultations, and manage communications between members and provider law firms.
• Maintain accurate documentation and ensure service quality in a regulated environment, meeting performance metrics for quality, productivity, and member satisfaction.

Job description

• Serve as the first point of contact for members seeking legal assistance, conducting comprehensive legal intake interviews and assessing service needs.
• Coordinate case referrals, attorney consultations, and communications between members and provider law firms while maintaining accurate documentation.
• Deliver compassionate, professional service in a regulated environment, meeting performance metrics for quality, productivity, and member satisfaction.