Remote Member Services Specialist – Legal Benefits

LegalEASE; Houston (TX); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) Retirement plan

Paid vacation

Free Fitness Center on property

Training and Development opportunities

Flexible work from home options

Job summary

Legal Access Plans is seeking a detail-oriented customer service professional to work in a call center environment. You will gather member information, determine eligibility, and match members with the appropriate legal representation.

The role requires handling inbound/outbound calls, emails, and thorough intake processes, while maintaining quality metrics. We emphasize clear communication, rapid follow-up, and accurate case documentation to ensure members receive timely referrals and

Qualifications

• Must demonstrate strong customer service skills and sound judgement.
• Must manage customer expectations by resolving issues in a timely manner.
• Excellent communication skills, both written and verbal.
• Must plan work and balance multiple priorities.

Responsibilities

• Handle inbound/outbound calls from members and providers.
• Answer emails within SLA时间.
• Verify eligibility and benefits during intake.
• Complete accurate case profiles in the CMS.
• Provide referrals to attorneys within 30 minutes of completion.
• Follow up within 1 day to confirm referrals and consultations.
• Escalate issues per procedures and report daily activity.
• Document all activities in CMS and communicate with team and management.

Skills

Verbal/written comm

Ownership

Deadline driven

Under pressure

Organization

Attention to detail

Relationship building

Systems knowledge

MS Office

Typing 55 wpm

Education

High School Diploma, College Degree preferred

Job description

Legal Access Plans is seeking a detail-oriented customer service professional to work in a call center environment. You will gather member information, determine eligibility, and match members with the appropriate legal representation.

The role requires handling inbound/outbound calls, emails, and thorough intake processes, while maintaining quality metrics. We emphasize clear communication, rapid follow-up, and accurate case documentation to ensure members receive timely referrals and