Member Services & Frontline Support Specialist

Sam's West, Inc.; Hermantown (MN); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Disability benefits

Employee discounts

Job summary

Sam's West, Inc. in Hermantown, MN is seeking a customer-focused Walmart Sam's Club associate to assist members, process purchases, and promote products and services.

You will maintain the checkout area, handle payments, returns, and exchanges, and help members with self-service technology. Responsibilities include providing member service, locating merchandise, maintaining safety and cleanliness, and supporting training of new associates on processes and tools.

Qualifications

• Retail experience including operating front end equipment.
• Experience with mobile retail applications.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures.
• Follows company safety standards and procedures, including safety sweeps.
• Maintains a safe shopping environment.

Skills

Retail experience

Front end equipment

Mobile apps

Job description

Sam's West, Inc. in Hermantown, MN is seeking a customer-focused Walmart Sam's Club associate to assist members, process purchases, and promote products and services.

You will maintain the checkout area, handle payments, returns, and exchanges, and help members with self-service technology. Responsibilities include providing member service, locating merchandise, maintaining safety and cleanliness, and supporting training of new associates on processes and tools.