Member Services & Front Desk Specialist

Baseline Fitness; Hammond (LA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Hammond, LA seeks a Customer Service Representative to drive new member sales and deliver a superior member experience. You will greet guests, handle front desk tasks, answer calls, give tours, and assist with sign-ups and account updates to keep the Judgement Free Zone welcoming.

The role emphasizes friendly communication, problem-solving on member questions, and teamwork within a large fitness club network.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks and answer phone calls politely.
• Take info calls and tours for prospective members.
• Assist in member check-ins, sign-ups, cancellations, and updating member accounts.
• Facilitate member services questions and forward to supervisor when needed.
• Help maintain the neatness and cleanliness of the club.

Skills

Customer service

Basic computer

Job description

Planet Fitness in Hammond, LA seeks a Customer Service Representative to drive new member sales and deliver a superior member experience. You will greet guests, handle front desk tasks, answer calls, give tours, and assist with sign-ups and account updates to keep the Judgement Free Zone welcoming.

The role emphasizes friendly communication, problem-solving on member questions, and teamwork within a large fitness club network.