Member Services & Front Desk Specialist

Crunch Fitness - Morris Plains/Stanhope/Toms River; Hackettstown (NJ); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Free uniforms

Advancement opportunities

Training & development

Wellness resources

Job summary

Crunch Fitness is seeking a front desk associate for our Hackettstown area clubs to greet members, check in guests, and promote club services. You will handle member inquiries, schedule services, sell retail products, and maintain a welcoming atmosphere while delivering excellent customer service.

This role reports to the Club Manager and requires punctuality and professionalism in a fast-paced gym environment.

Qualifications

• Fluent in English.
• Proficient reading and writing skills.
• Computer skills.

Responsibilities

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties
• Meetings: Monthly or Weekly Department Meetings Employee Training Meetings

Skills

Fluent English

Reading and writing

Computer skills

Job description

Crunch Fitness is seeking a front desk associate for our Hackettstown area clubs to greet members, check in guests, and promote club services. You will handle member inquiries, schedule services, sell retail products, and maintain a welcoming atmosphere while delivering excellent customer service.

This role reports to the Club Manager and requires punctuality and professionalism in a fast-paced gym environment.