Member Services & Engagement Specialist

YMCA of Greater Houston; Katy (TX); On-site; USD 26,000 - 34,000; Full time

Job summary

YMCA of Greater Houston in Texas is seeking a Membership Services team member to provide friendly, responsive service to current and prospective members. You will answer inquiries, share information about memberships and programs, and help guests feel welcome from first contact.

Responsibilities include processing memberships, enrolling new members, scheduling tours, promoting the YMCA five core values, resolving concerns, and ensuring smooth operations within the Membership Department.

Qualifications

• Minimum age of 16 years old.
• Certifications required within 30 days of hire: CPR/AED, and First Aid.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsibilities

• Promotes and incorporates the YMCA five core values into all activities.
• Answers inquiries and provides information on YMCA membership and programs.
• Provides prompt and courteous customer service to current and prospective members and guests in the Y and on the phone, contributing to member retention.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Responds to and resolves members concerns.
• Enrolls new members and processes membership applications.
• Registers members and participants in classes and programs.
• Conducts interviews and/or tours of facility responsive to the needs of the prospective members; sells memberships.
• Implements procedures pertinent to the effective and efficient operation of the Membership Department. Ensures compliance with membership policies and procedures.
• Report suspicious and inappropriate behaviors and policy violations.
• Follows mandated abuse and incident reporting requirements.
• Meet timelines and deadlines related to supporting systems and employee compliance. Example includes but is not limited to Kronos Workforce Ready for review and approval of time sheets.
• Attends staff meetings and trainings as required.
• Other duties as assigned.

Skills

Excellent interpersonal and problem-ol

Diversity engagement

Customer service experience

Basic computer skills

Job description

YMCA of Greater Houston in Texas is seeking a Membership Services team member to provide friendly, responsive service to current and prospective members. You will answer inquiries, share information about memberships and programs, and help guests feel welcome from first contact.

Responsibilities include processing memberships, enrolling new members, scheduling tours, promoting the YMCA five core values, resolving concerns, and ensuring smooth operations within the Membership Department.