Member Services Specialist — Part-Time, Community Impact

Theuniversityunion; Houston (TX); On-site; USD 17,000 - 21,000; Part time

Job summary

YMCA of Greater Houston is seeking a part-time Membership Services Associate to provide information and friendly service to current and prospective members in person and over the phone. The role supports enrollment, class registrations, and program information while upholding the YMCA values.

You will handle member inquiries, process applications, and assist with tours and outreach to grow the membership community. The position is based in Houston, TX, with a pay rate of $12.00 per hour.

Qualifications

• Minimum age of 16
• CPR/AED and First Aid certifications required within 30 days of hire
• Excellent interpersonal and problem solving skills
• Ability to connect with people of diverse backgrounds
• Previous customer service, sales or related experience
• Basic knowledge of computers

Responsibilities

• Promotes and incorporates YMCA core values into all activities
• Answers inquiries and provides information on YMCA membership and programs
• Provides prompt and courteous customer service to members and guests
• Builds relationships with members and helps connect them with the YMCA community
• Responds to and resolves member concerns
• Enrolls new members and processes membership applications
• Registers members and participants in classes and programs
• Conducts tours of the facility and assists prospective members with memberships
• Implements procedures for efficient operation of the Membership Department
• Ensures compliance with membership policies and procedures
• Reports suspicious or inappropriate behaviors and policy violations
• Follows mandated abuse and incident reporting requirements
• Meets timelines related to time sheets via Kronos or similar systems
• Attends staff meetings and trainings; performs other duties as assigned

Skills

Customer service

Sales experience

Interpersonal skills

Basic computer skills

Job description

YMCA of Greater Houston is seeking a part-time Membership Services Associate to provide information and friendly service to current and prospective members in person and over the phone. The role supports enrollment, class registrations, and program information while upholding the YMCA values.

You will handle member inquiries, process applications, and assist with tours and outreach to grow the membership community. The position is based in Houston, TX, with a pay rate of $12.00 per hour.