Member Experience Specialist

YMCA of Greater Houston; Katy (TX); On-site; USD 22,000 - 28,000; Full time

Job summary

The YMCA of Greater Houston is seeking a Member Services representative to deliver outstanding service to current and prospective members. You will answer questions, enroll new members, process applications, and guide tours of the facility to promote memberships.

You will embody the YMCA core values and work with the Membership Department to ensure smooth, compliant operations and a high-value member experience.

Qualifications

• CPR/AED and First Aid certifications required within 30 days of hire.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people from diverse backgrounds.
• Previous customer service or sales experience.
• Basic knowledge of computers.

Responsibilities

• Promotes YMCA five core values in all activities.
• Answers inquiries and provides information on membership and programs.
• Provides prompt, courteous service to members and guests in person and on the phone.
• Builds relationships with members and connects them with the YMCA.
• Responds to and resolves member concerns.
• Enrolls new members and processes membership applications.
• Registers members and participants in classes and programs.
• Gives tours of facility and sells memberships.
• Implements procedures in the Membership Department and ensures policy compliance.
• Reports suspicious behaviors and policy violations.
• Meets timelines related to timekeeping and compliance.
• Attends staff meetings and trainings.

Skills

Interpersonal skills

Problem solving

Customer service

People skills

Basic computer knowledge

Education

CPR/AED certification

First Aid certification

Job description

The YMCA of Greater Houston is seeking a Member Services representative to deliver outstanding service to current and prospective members. You will answer questions, enroll new members, process applications, and guide tours of the facility to promote memberships.

You will embody the YMCA core values and work with the Membership Department to ensure smooth, compliant operations and a high-value member experience.