Member Services Manager (2026-024)

Benton Rural Electric Association; West Richland (WA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

401(k) plan with employer match

PTO & holidays

Tuition assistance

Training & development opportunities

Medical, Dental, Vision, Life, AD&D, &

HSA option

Job summary

Benton Rural Electric Association is seeking a senior leader to head the Member Services team at our West Richland, WA campus. You will align communications, brand, and programs with budgets, staffing, and partnerships under the VP of Member Relationships, delivering aligned outcomes for members and communities.

Responsibilities include guiding brand strategy, managing key accounts, and driving energy services and community programs while partnering across departments to ensure timely

Qualifications

• Bachelor's degree in Business Administration, Communications, Marketing, or related field.
• Five (5) years of progressively responsible experience managing people, budgets, projects, and external relationships, including demonstrated leadership or supervisory responsibility.
• Or equivalent combination of education and experience that allows the incumbent to successfully perform the essential job functions.

Responsibilities

• Lead, coach, and develop the Member Services team with clear expectations and accountability.
• Translate cooperative strategy into department plans, budgets, and measurable goals.
• Guide brand, marketing, website, social media, and publications; inform members during outages and program changes.
• Lead key accounts and develop relationships with local governments and economic development groups.
• Oversee community programs and energy services, including energy efficiency and BPA program reporting.

Skills

Team leadership

Budget management

Strategic planning

Stakeholder management

Data-driven decision making

Education

Bachelor's degree

Tools

CRM software

MS Office

Job description

General Summary

This role leads our Member Services team and brings together some of the most visible work we do: member communications and brand, key accounts, economic development, community programs, and energy services. You'll connect it all through coordinated budgets, staffing, technology, and partnerships, working under the general direction of the VP of Member Relationships from our West Richland campus. The position comes with an excellent benefit package that offers 100% company paid family insurance (medical, dental, vision), generous leave and 401k match, along with a 4x10 work schedule.

Key Emphases

• Team Leadership: Lead, coach, and develop the Member Services team. Set clear expectations, give regular feedback, and build a culture of trust, accountability, and follow-through.
• Strategy into Results: Turn Cooperative strategy into department plans, projects, and budgets with measurable goals, and use data and member feedback to improve results year over year.
• Brand & Communications: Guide our brand, marketing, website, social media, and publications, and partner across departments to keep members informed during outages, emerging issues, and program changes.
• Key Accounts & Economic Development: Lead the key account program for commercial and industrial members and build strong relationships with local governments, economic development organizations, and businesses.
• Community & Energy Services: Oversee youth programs, sponsorships, and community events, along with energy efficiency, net metering, EV, renewable projects, and BPA program requirements and reporting.

Minimum Qualifications

• Bachelor's degree in Business Administration, Communications, Marketing, or related field.
• Five (5) years of progressively responsible experience managing people, budgets, projects, and external relationships, including demonstrated leadership or supervisory responsibility.
• Or equivalent combination of education and experience that allows the incumbent to successfully perform the essential job functions.

Special Requirements

• Valid driver's license.

Desirable Qualifications

• Experience with an electric cooperative, public utility, or energy-related organization.
• Familiarity with BPA energy efficiency programs, power supply, and rates.
• Key account or commercial and industrial customer management experience.
• Brand management and communications experience.
• Experience partnering with economic development organizations or local governments.
• Communications and Marketing experience.

Compensation and Benefits

• 401(k) plan with employer match of 14% with 7% employee contribution
• 20 hours of PTO per month, 0-4 years of service
• 2 floating holidays (10 hours each) annually
• 9 paid holidays (10 hours each) annually
• 4-10 work schedule, with every Friday off
• Highly competitive, best in class, excellent comprehensive benefits package options including Medical, Dental, Vision, Life, AD&D, and STD. (Two medical plan options).
  • High-Deductible Health Plan with HSA
    • 100% employer paid, 93% employee enrollment
    • Deductible $1,650 ind. / $3,300 family (2026)
    • 90% coinsurance after deductible is met
    • Up to $600 employer match to HSA (family)
  • PPO Medical
    • Employee pays $265.05 ind. / $630.66 family per mo.
    • Deductible $300 ind. / $600 family
    • 90% coinsurance after deductible is met
  • Employee Assistance Program (EAP)
  • Generous Tuition Assistance Program
  • Training and Development opportunities

Supplemental Information

Selection process will include an interview and/or skills assessment through Willo, and in-person interview process.

Benton REA is an equal opportunity employer.

Final candidate selected will be subject to a comprehensive background process, to include drug screening and criminal background check.