Associate, Member Contact Center

NRECA International; Oklahoma; Hybrid; USD 46.000 - 54.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k) with match

Pension plan

Paid time off and holidays

Wellness programs

Educational assistance

Professional development opportunities

Hybrid work environment

Competitive pay

Zusammenfassung

NRECA is seeking an Associate for the Member Contact Center to handle inbound inquiries about group benefits and retirement accounts. The role requires delivering superior service in a fast-paced environment and resolving questions with accuracy.

The position offers a hybrid schedule (up to 2 days remote) with a schedule from 10:15 a.m. to 7:00 p.m., and salary in the $46k–$54k range along with competitive benefits.

Qualifikationen

• Required Education: High school diploma or GED.
• Preferred Education: Associate degree in a business-related field.
• Required Experience: 12 months of telephone customer service, preferably in inbound call center.
• Experience using call tracking software with a high level of detail.
• Knowledge of group insurance and pension plan administration.
• Knowledge of basic information security concepts.
• Ability to navigate multiple computer applications daily.
• Excellent telephone customer service skills.
• Proficiency with Microsoft Office applications.
• Ability to report to the office when required.

Aufgaben

• Support employees and benefits administrators by answering questions about group benefits and retirement accounts.
• Deliver outstanding customer service, understand caller needs, and resolve inquiries with care and professionalism.

Kenntnisse

Telephone customer service

Inbound call center experience

Excellent communication

Navigate multiple applications

Attention to detail

Problem solving

Microsoft Office

Ausbildung

High school diploma or GED

Associate degree in business-related field

Tools

Call tracking software

Microsoft Office

Jobbeschreibung

Job Title: Associate, Member Contact Center

Hybrid Work Schedule, Monday – Friday, 10:15 – 7:00 p.m.

Join a Mission-Driven Organization

We’re seeking someone who is passionate about service excellence and telephone customer service to join our Member Contact Center, an inbound call center in Lincoln, NE. We’re proud to be named one of Lincoln’s Best Places to Work—and we’re looking for people who care deeply about helping others, have a service excellence mindset and want to grow with a mission-driven organization.

About NRECA

NRECA is the national trade association representing more than 900 consumer-owned electric cooperatives across the United States.

We provide advocacy, financial services, and business solutions that help over 900 consumer-owned electric cooperatives across the country serve their communities and we operate with integrity, transparency, and a spirit of innovation.

The work in the Insurance & Financial Services department (I&FS) is dynamic and intellectually challenging, engaging, and deeply impactful. They work to develop and administer employee benefit plans and services which are diverse and the results help improve the quality of life for hard-working Americans across the country.

They foster a culture that emphasizes a strong sense of diversity, integrity, and belonging, driven by NRECA’s core values like communication, creative problem‑solving, collaboration and accountability. If you’re motivated by purpose, enjoy variety, and care about people and outcomes, this is the team for you.

Position Summary

As a Member Contact Center Associate in a fast‑paced inbound call center environment, you will support employees and benefits administrators of NRECA's electric cooperative membership by answering questions about group benefits, retirement accounts, and related programs and events.

We are looking for individuals who are passionate about delivering outstanding customer service, take the time to understand each caller's needs, and are committed to resolving inquiries with care, professionalism, and accuracy.

The work schedule is 10:15 a.m. to 7:00 p.m. and the position is eligible for NRECA’s hybrid schedule which allows flexibility to work from home up to 2 days per week.

Salary Range

$46,000- $54,000

Benefits

• competitive pay and recognition
• comprehensive health benefits
• a 401(k) with employer match
• pension plan
• generous paid time off and holidays
• wellness programs
• educational assistance
• professional development opportunities
• a flexible hybrid work environment

Qualifications

Education and Experience (required and preferred)

• Required Education: High school diploma or GED
• Preferred Education: Associate degree in a business-related field
• Required Experience: Twelve months of telephone customer service experience, preferably in an inbound call center.
• Experience using call tracking software with a high level of detail.
• Knowledge of group insurance and pension plan administration.
• Knowledge of basic information security concepts.
• Ability to comfortably navigate multiple computer applications throughout the day.
• Excellent telephone customer service skills.
• Proficiency with Microsoft Office applications.
• Ability to report to the office when required.

Essential Physical Requirements

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Primarily sedentary work with extended periods of sitting. Visual acuity is sufficient for computer work and data analysis. Manual dexterity for frequent keyboard use. Occasional light lifting (up to 10 lbs). Effective communication in person, by phone, and via email.

Disclaimer Statement

The preceding job description has been written to reflect management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Additional Requirement: The preceding job description has been written to reflect management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

NRECA is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

The U.S. Equal Employment Opportunity Commission (EEOC) recently released the ‘Know Your Rights’ poster, which updates and replaces the previous "EEO is the Law" poster and "EEO Is the Law Poster Supplement".

Pay Transparency

NRECA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

E-Verify

As a Federal Contractor, NRECA is required to participate in the E-Verify Program to confirm eligibility to work in the United States.

About life at NRECA

For more information about life at NRECA please visit www.Electric.coop. Learn more about who we are, career opportunities, employer awards and life at NRECA.

Additional Information about NRECA

The National Rural Electric Cooperative Association (NRECA), with offices in Arlington, VA and Lincoln, NE is the trade association for over 900 consumer-owned electric cooperatives serving more than 42 million people.

At NRECA, we work with people who are leaders in their fields. They are down‑earth, hardworking professionals committed to helping our members serve their communities.

Our work is interesting, constantly evolving, and requires new skills to meet the changing needs of a dynamic industry.

Employees are united around the compelling purpose and history of electric cooperatives which allows teams and individuals to thrive as they collaborate and engage to accomplish great things in the pursuit of our mission.

And topping it off, NRECA cares about each person’s overall well‑being, encouraging health, financial security, and a sustainable work/life balance.

Learn more about who we are at https://www.electric.coop/our-organization/careers.