Education Programs Manager

National Rural Electric Cooperative Association; Arlington (VA); Hybrid; USD 97.000 - 119.000; Vollzeit

Benefits dieser Stelle

Hybrid work schedule

Zusammenfassung

NRECA, located in Arlington, VA, seeks an experienced Education Programs Manager to plan, coordinate, and deliver a diverse portfolio of in-person and virtual education initiatives. This role partners with member co-ops, statewide associations, instructors, and internal teams to ensure high-quality learner experiences.

The position emphasizes program and budget management, data analysis, and effective communication.

Qualifikationen

• Bachelor's degree in education, communications, business, accounting, a utility-related field or a related discipline.
• Five or more years of experience in education program management, training administration, member services, customer relationship management, event management or a related field.
• Demonstrated ability to manage multiple programs, priorities and deadlines while maintaining strong attention to detail.
• Strong relationship-building and customer service skills, with experience working effectively with members, customers, instructors or other stakeholders.
• Strong analytical and problem-solving skills, including the ability to translate participation, enrollment, completion and credential data into practical insights and recommendations.
• Excellent verbal and written communication skills, with the ability to communicate clearly with diverse audiences.
• Ability to report to the office when required.

Aufgaben

• Plans, coordinates, and delivers in-person and online education programs, courses and custom training engagements.
• Serves as the primary contact for member cooperatives, statewide associations, instructors, and internal partners by responding to inquiries and coordinating requests.
• Analyzes participation, enrollment, completion and credential data to communicate progress and recommend continued learning opportunities.
• Coordinates program logistics, including registration, scheduling, instructor communications, materials, and on-site and virtual support.
• Tracks program budgets, expenses and financial results; coordinates invoices and reimbursements.
• Coordinates instructor scheduling, communications, content reviews, and material updates to support objectives and branding.
• Collaborates with meetings team to resolve program issues and ensure a consistent attendee experience.
• Represents NRECA at education programs and conferences, with travel as needed.

Kenntnisse

Program management

Customer service

Communication skills

Attention to detail

Data analysis

Ausbildung

Bachelor's degree (education, communications, business, accounting, or related)

Tools

Learning management systems

Event registration platforms

Reporting tools

Jobbeschreibung

Job Description

NRECA is a unique national trade association providing advocacy, financial services and business support services to over 900 consumer-owned electric cooperatives across the country. NRECA employees are united by our mission, inclusive culture, collaborative workplace and commitment to service excellence. As a "best place to work" employer, we operate with integrity, transparency and a spirit of innovation.

NRECA's Education, Training & Events team designs, delivers and facilitates high-impact learning experiences and events, both online and in person, that empower cooperative leaders and staff to guide their organizations and communities into the future. The portfolio includes certification programs, a robust education curriculum of 100+ courses, leadership development programs, a trade show, thought leadership events and multi-day conferences. This position is located in our Arlington, VA Headquarters and would be eligible for NRECA's hybrid schedule which allows flexibility to work from home up to 2 days per/week.

Summary of Position

This position plays a key role in delivering high-quality education experiences that support the learning and development of electric cooperative leaders and professionals across the country. The role manages the planning, coordination, and delivery of a diverse portfolio of in-person and virtual education programs, courses, and training engagements while building strong relationships with member cooperatives, statewide associations, instructors, and internal partners. Responsibilities span program and instructor coordination, participant communications, data and financial tracking, and hands-on problem-solving to ensure consistent, high-quality learner experiences. Ideal for someone who enjoys variety, collaboration, and bringing people and details together. With opportunities to support programs and training onsite, this role provides a direct connection to the members and communities NRECA serves.

Key Responsibilities

• Manages the planning, coordination and delivery of assigned in-person and online education programs, courses and custom training engagements.
• Serves as the primary contact for assigned member cooperatives, statewide associations, instructors, and internal partners by responding to inquiries, resolving concerns, and coordinating educational requests.
• Analyzes participation, enrollment, completion, and credential data to communicate development progress and recommend continued learning opportunities.
• Coordinates program logistics, including registration, scheduling, instructor communications, materials, virtual and onsite support, participant communications, and post-program activities.
• Tracks assigned program budgets, expenses, and financial results and coordinates invoices, reimbursements, and related transactions to support financial accuracy.
• Coordinates instructor scheduling, communications, content reviews, and material updates to support learning objectives and branding standards.
• Collaborates with the meetings team and other internal partners to resolve program issues and supports a consistent attendee and learner experience.
• Represents NRECA at education programs and conferences, with travel as needed to support successful program delivery.

Qualifications

Required Qualifications and Skills

• Bachelor's degree in education, communications, business, accounting, a utility-related field or a related discipline.
• Five or more years of experience in education program management, training administration, member services, customer relationship management, event management or a related field.
• Demonstrated ability to manage multiple programs, priorities and deadlines while maintaining strong attention to detail.
• Strong relationship-building and customer service skills, with experience working effectively with members, customers, instructors or other stakeholders.
• Strong analytical and problem-solving skills, including the ability to translate participation, enrollment, completion and credential data into practical insights and recommendations.
• Excellent verbal and written communication skills, with the ability to communicate clearly with diverse audiences.
• Ability to report to the office when required.

Preferred Qualifications

• Experience working with learning management systems, event registration platforms, reporting tools or similar education technology.

Essential Physical Requirements

• Requires close visual acuity to perform activities, such as: preparing and analyzing data and figures; transcribing and writing; viewing a computer terminal; and reading details.
• Requires ability to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls require exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Salary Range: $97,000 - $119,000 annual salary

Final compensation determined by individual qualifications, experience, and internal equity.

Disclaimer Statement

Disclaimer Statement: The preceding job description has been written to reflect management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

Additional Requirement

The preceding job description has been written to reflect management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

NRECA is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail [e-mail] or call: 703-907-5992 - NRECA Arlington Human Resources. Please call 402-483-9275 - NRECA Lincoln Human Resources, for Lincoln, NE employment opportunities. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The U.S. Equal Employment Opportunity Commission (EEOC) recently released the 'Know Your Rights' poster, which updates and replaces the previous "EEO is the Law" poster and "EEO Is the Law Poster Supplement".

Pay Transparency Non-Discrimination. NRECA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

E-Verify. As a Federal Contractor, NRECA is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.

For more information about life at NRECA please visit www.Electric.coop.