Member Services Desk — Nights & Weekends (Part-Time)

Ymca Of West Bend; Port Washington (WI); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Free Y Membership

Program discounts including Child Care

Day Camp

Job summary

Ymca Of West Bend is seeking a Welcome Desk team member for nights and weekends in Port Washington. The role focuses on friendly, accurate service to members and participants while supporting membership sales and program registrations.

The position is part-time with weekday evenings and weekend shifts, requiring CPR/First Aid within 30 days of hire and a commitment to YMCA values and safety standards.

Qualifications

• Strong interpersonal, problem-solving and customer service skills.
• High School Diploma or equivalent is required.
• Must possess a valid driver’s license.

Responsibilities

• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Interviews and/or tours prospective members; sells memberships.
• Builds relationships with members; helps members connect with one another and to the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Registers for membership and/or programs by inputting data in the computer, collecting the proper payment and verifying the accuracy of information on YMCA forms.
• Enters all transactions accurately and completely into the computer system. Balances all end of shifts and reports any discrepancies to the supervisor.
• Applies all YMCA policies relating to member services.
• Hands out locker keys and towels when necessary; monitors the locker rooms when required.
• Answers the telephone, provides requested information, direct calls and takes accurate messages.
• Adhere to the Code of Conduct and policies within the Child Abuse Prevention handbook.
• Performs other duties as assigned.

Skills

Interpersonal skills

Customer service

Problem solving

Education

High School Diploma or equivalent

Tools

Computer proficiency

Job description

Ymca Of West Bend is seeking a Welcome Desk team member for nights and weekends in Port Washington. The role focuses on friendly, accurate service to members and participants while supporting membership sales and program registrations.

The position is part-time with weekday evenings and weekend shifts, requiring CPR/First Aid within 30 days of hire and a commitment to YMCA values and safety standards.