Member Services Coordinator I

Jobtailor; College Station (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Recuro Health is seeking a customer service representative with Telehealth experience to assist members and providers across Virtual Primary Care, Behavioral Health and Urgent Care services. You will gather demographics, document health history, and manage care-coordination inquiries by phone, text, and email.

The role requires solid English communication, weekend availability, and familiarity with medical terminology; stand-alone background checks are required.

Qualifications

• High School Diploma or equivalent.
• Minimum 2 years Customer Service Experience.
• Minimum 2 years Telehealth Experience.
• Excellent customer service, verbal, and phone skills.
• Fluent in English.
• Flexibility with hours and available to work weekends.
• Knowledge of basic medical terminology.
• Proficiency in Microsoft Office Suite.
• Ability to work weekends and holidays as needed.
• Must be able to maintain an internet speed of 30MPS or higher.
• Strong written and verbal skills; active listening.
• Strong interpersonal skills; ability to interact collaboratively with others.
• Ability to handle inbound/outbound communications via phone, computer-based systems or voicemail.
• Attention to detail regarding process and procedure.
• Strong organizational and time management skills.
• Ability to multitask in a fast-paced environment.
• Maintains confidentiality and meeting commitments.
• Growth mindset and personal accountability.
• Eligible to work in the US; visa sponsorship is not provided.
• Pass a pre-employment background test.

Responsibilities

• Schedule consults and assist members and providers for Recuro service offerings, including Virtual Primary Care, Virtual Behavioral Health, and Virtual Urgent Care.
• Support members and patients with information about benefits and general care-coordination inquiries.
• Collect and document member demographics, health history, and chief complaint.
• Monitor virtual consultation status and accelerate member or provider issues.
• Troubleshoot and support post-consult scheduling, pharmacy outreach, and provider outreach.
• Perform all tasks within Recuro Health policies and procedures.
• Complete tasks assigned by Member Services Supervisor, Member Services Manager, or other Clinical Operations leadership.
• Interact with members and employers primarily by phone, and also through text, email, and other channels.

Skills

Customer Service

Telehealth

Fluent English

Medical Terminology

Verbal Communication

Active Listening

Interpersonal Skills

Organizational Skills

Time Management

Education

High School Diploma

Tools

Microsoft Office

Job description

• Schedule consults and assist members and providers for Recuro service offerings, including Virtual Primary Care, Virtual Behavioral Health, and Virtual Urgent Care
• Support members and patients with information about benefits and general care-coordination inquiries
• Collect and document member demographics, health history, and chief complaint
• Monitor virtual consultation status and accelerate member or provider issues
• Troubleshoot and support post-consult scheduling, pharmacy outreach, and provider outreach
• Perform all tasks within Recuro Health policies and procedures
• Complete tasks assigned by Member Services Supervisor, Member Services Manager, or other Clinical Operations leadership
• Interact with members and employers primarily by phone, and also through text, email, and other channels

Requirements

• High School Diploma
• Minimum 2 years Customer Service Experience
• Minimum 2 years Telehealth Experience
• Excellent customer service, verbal, and phone skills
• Fluent in English
• Flexibility with hours and available to work weekends
• Knowledge of basic medical terminology
• Proficiency in Microsoft Office Suite
• Ability to work weekends and holidays as needed
• Must be able to maintain an internet speed of 30MPS or higher
• Strong written and verbal skills; active listening
• Strong interpersonal skills; ability to interact collaboratively with others
• Ability to effectively handle and understand inbound and outbound verbal communication via telephone, computer-based calling systems, or voicemail speakers
• Great attention to detail regarding process and procedure
• Strong organizational and time management skills
• Ability to handle multiple tasks simultaneously without errors in a fast-paced environment
• Shares complete and accurate information; maintains confidentiality and meets commitments
• Displays energy and enthusiasm; takes action; desire to grow and learn
• Takes personal responsibility for job performance and completes work in a timely and consistent manner
• Eligible to work in the US; visa sponsorship is not provided
• Must be able to pass a pre-employment background test

Core Competencies

Demonstrates proficiency in Telehealth services and Customer Service, with strong verbal and written communication skills. Capable of managing multiple tasks in a fast-paced environment while maintaining attention to detail and adhering to Recuro Health policies.

Highest-signal resume keywords

• Telehealth Experience
• Customer Service Experience
• Microsoft Office Suite Proficiency
• Medical Terminology Knowledge
• Strong Verbal Communication Skills

ATS Optimization Keywords

Hard Skills

• Telehealth Experience
• Customer Service Experience
• Medical Terminology Knowledge
• Microsoft Office Suite Proficiency
• Internet Speed of 30MPS or Higher

Soft Skills

• Strong Verbal Skills
• Active Listening
• Interpersonal Skills
• Organizational Skills
• Time Management Skills

Industry Keywords

• Virtual Primary Care
• Virtual Behavioral Health
• Virtual Urgent Care
• Care Coordination
• Confidentiality