Member Services Coordinator

Uniteddefensetactical; Mission (KS); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Flexible scheduling

Skill Development

Networking

Sense of community

Job summary

Uniteddefensetactical is seeking a friendly Member Services Coordinator to be the first point of contact for customers, greeting them in person, by phone, or email, and assisting with their needs. The role requires excellent communication, interpersonal skills, and the ability to multitask in a fast‑paced environment.

Responsibilities include front desk management, handling calls and emails, processing inquiries, check‑in/check‑out, maintaining records, coordinating with departments, and

Qualifications

• High school diploma or equivalent.
• 1–2 years of experience in customer service or receptionist role preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with office equipment and software.

Responsibilities

• Greet and welcome customers at the front desk and direct them to the appropriate department or person.
• Answer and manage phone calls and emails in a timely and professional manner.
• Manage the front desk area, keeping it organized, clean, and well-stocked.
• Process inquiries, complaints, and requests, escalating issues as needed to the appropriate department.
• Check-in and check-out customers, ensuring accuracy of reservations and billing information.

Skills

Customer service

Receptionist

Communication

Multitasking

Attention to detail

Data entry

Microsoft Office

Google Suite

Teamwork

Education

High school diploma

Tools

Microsoft Office

Google Suite

Job description

Job Summary

Our company is seeking a friendly, professional, and customer‑focused Member Services Coordinator to join our team. The Member Services Coordinator will be the first point of contact for our customers, greeting them in person, via phone, or email, and assisting them with their needs. This position requires excellent communication, interpersonal skills, and attention to detail, as well as the ability to multitask and manage priorities in a fast‑paced environment.

Responsibilities

• Greet and welcome customers as they arrive at the front desk and direct them to the appropriate department or person.
• Answer and manage phone calls and emails in a timely and professional manner.
• Manage the front desk area, including keeping it organized, clean, and well‑stocked.
• Process customer inquiries, complaints, and requests, and escalation issues as needed to the appropriate department or person.
• Check‑in and check‑out customers, ensuring accuracy of reservations and billing information.
• Maintain customer records and update the company’s database with relevant information.
• Coordinate with other departments to ensure customer needs are met and issues are resolved.
• Perform general administrative tasks, such as photocopying, scanning, and filing.
• Adhere to company policies and procedures, and maintain a high level of professionalism at all times.

Qualifications

• High school diploma or equivalent.
• 1–2 years of experience in customer service or receptionist role preferred.
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and managers.
• Ability to multitask and manage priorities in a fast‑paced environment.
• Proficiency in using office equipment, such as a computer, printer, and scanner.
• Familiarity with basic office software, such as Microsoft Office and Google Suite.
• Strong attention to detail and ability to maintain accuracy in data entry and record keeping.
• Ability to work independently and as part of a team.

Schedule / Expected Work Hours

• 4, 6, 8 hour shifts
• Evening shifts
• Weekend shifts are a MUST

Benefits / Perks

• Employee discounts
• Flexible scheduling
• Skill Development
• Networking
• Sense of community