Member Services Representative

Planet Fitness; Ontario (CA); On-site; USD 23,419 - 26,174; Part time

Job summary

Planet Fitness is seeking a Member Services Representative in Ontario, California, to join our team. The role focuses on exceptional customer service, ensuring members feel welcomed and supported.

Candidates should have strong communication skills and a problem-solving mindset. Responsibilities include greeting guests, answering calls, and maintaining the cleanliness of the facility. Compensation ranges from $17 to $19 per hour, reflective of experience and reliability.

Qualifications

• Previous customer service experience preferred.
• Ability to work well in a team environment.
• Willingness to learn and adapt.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Assist callers with a variety of questions.
• Check members in and provide club tours.
• Respond to member questions and concerns professionally.
• Maintain cleanliness in the front desk area and lobby.

Skills

Customer Service experience

Basic computer proficiency

Strong communication skills

Teamwork

Problem-solving mindset

Job description

We are searching for aMember Services Representativeto join our team!

Skills Required

• Customer Service experience preferred
• Basic computer proficiency and strong attention to detail
• Consistent punctuality and reliability
• Strong communication skills
• Ability to work well in a team environment
• Willingness to learn and adapt
• Problem‑solving mindset
• Ability to follow instructions and complete tasks independently

Essential Duties and Responsibilities

• Greet members and guests, always providing exceptional customer service.
• Answer phones courteously and assist callers with a variety of questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point‑of‑sale system.
• Utilize POS system to assist with new memberships and existing membership questions.
• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular cleaning and upkeep of the facility, including exercise equipment, amenities, windows, mirrors, trash removal, and re‑racking weights.
• Support team operations by adapting to new policies, procedures, and systems, and completing required company training as assigned.
• Frequent restroom/locker room cleaning and stocking.
• Complete company assigned trainings and additional learning as directed.

Physical Demands

• Ability to stand for extended periods during shifts.
• Frequent walking throughout the facility.
• Occasional lifting and carrying of items up to 75 pounds, with or without reasonable accommodation.
• Reaching, bending, and kneeling as needed for cleaning and stocking tasks.
• Ability to work in a busy, noisy fitness environment.
• Will occasionally use or be around standard cleaning products; appropriate safety procedures and protective equipment are provided.

Compensation Member Services Representative: $17 to $19 per hour

Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know.