Member Services Coordinator

Power Wellness; Chelsea (MI); On-site; USD 20,664 - 30,307; Part time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Days Off

401(k) Plan with Company Matching

Pet Insurance

Employee Assistance Program

Complimentary Fitness Membership for 2

Flexible Work Schedules

Job summary

Chelsea Wellness Center in Chelsea, MI is seeking a part-time Member Services Supervisor to lead the service desk and ensure exceptional member experiences. Power Wellness Management oversees operations, offering full benefits and flexible scheduling for a supportive work environment.

You will coach staff, coordinate scheduling, promote events, and assist in enrollment and retention while delivering daily high‑quality service. This role emphasizes teamwork and guest satisfaction.

Qualifications

• Must have strong customer service and sales aptitude.
• Supervisory experience preferred, leading a team.
• Excellent communication and interpersonal skills.
• Ability to multitask in a busy service desk.
• Proficient computer skills and basic office software.

Responsibilities

• Provide leadership and direction to Member Services Associates.
• Coaching to achieve member satisfaction metrics and performance reviews.
• Promote center events and retention through member communication.
• Manage work schedules, time cards and assist with hiring/training.
• Oversee Manager on Duty shifts and other duties as assigned.

Skills

Sales experience

Customer service

Supervisory experience

Interpersonal skills

Communication skills

Multitasking

Proficient computer skills

Education

High School diploma or GED

Associates degree or equivalent

CPR/AED certification

Job description

Chelsea Wellness Center, 14800 East Old US 12, Chelsea, Michigan, United States of America

Job Description

Type: Part Time Plus (30-39 hours per week and includes full benefits)

• Medical, Dental and Vision Insurance
• Paid Days Off (ETO)
• 401(k) Plan with Company Matching
• Pet Insurance
• Employee Assistance Program
• Complimentary Fitness Membership for You and a Member of Your Household
• Flexible Work Schedules

Summary

We improve life and we’re here to serve. What you do is something special and contributes towards improving health within your community. Join our team of full time and part time staff at Chelsea Wellness Center. Our facility is managed by Power Wellness Management, a company that specializes in managing state‑of‑the‑art medically integrated health and fitness centers. Power Wellness is a medical fitness industry pioneer who improves the lives of clients with a unique and customized approach to medical fitness center development and management. Their turnkey method takes away the stress of the development and management process allowing clients to focus on other areas of their business. The Member Services Coordinator is responsible for providing leadership and direction to Member Service Associates and assisting in coordinating service desk interactions. He/she ensures that Member Services Associates are providing the highest level of customer service to members, guests and prospects of the facility as well as membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention.

Essential Duties and Responsibilities

1. Provide leadership, direction and oversight to Member Services Associates as it relates to all interactions at the service desk as outlined in the Member Services Associate job description.
2. Work towards achieving established satisfaction survey metrics and provide coaching and direction to achieve threshold scores as it relates to member and guest satisfaction.
3. Maintain knowledge of all events and activities being promoted within the center as it relates to member communication, promotion and ancillary services and retention.
4. Must be able to stand for length of shift (generally 3-6 hours at a time).
5. Have the ability to perform all the duties outlined in the Member Services Associate job description as needed.
6. Provide regular feedback, write and conduct interim and annual performance reviews.
7. Assist with department work schedules and time cards.
8. Assist with hiring and training all Member Services Associates.
9. Work Manager on Duty shifts as assigned.
10. Other duties as assigned.

Qualifications

• High School diploma or GED required.
• Associates degree or equivalent from a two‑year college preferred.
• Minimum 2 years of experience in sales, marketing and/or customer service preferred.
• Minimum 1 year of supervisory experience preferred.
• CPR/AED certification required within 90 days of hire (provided by Power Wellness)
• Must possess excellent inter‑personal and communication skills, and the ability to work with members in a positive, service based manner.
• Ability to multi‑task and maintain a controlled and professional demeanor.
• Proficient computer skills.