Member Services Manager

Power Wellness; Bourbonnais (IL); On-site; USD 46,750 - 63,250; Full time

Job summary

Power Wellness seeks a results-driven Member Services Manager for Riverside Health Fitness Center in Bourbonnais, IL. You will lead Member Services, Massage, Pro Shop, Childcare and Sales, ensuring an exceptional member experience and top-tier customer service for members, guests, and prospects.

This full-time role collaborates with the Center Director to drive operations and staff development. Responsibilities include mentoring staff, overseeing budgets, promoting memberships and ancillary

Qualifications

• Bachelor's degree in business, marketing, hospitality and/or health care related field required (unless promoted from within).
• Minimum 2 years supervisory experience.
• Minimum 2 years of experience in sales or customer service.
• Excellent sales, marketing, writing, presentation and tracking skills required.
• CPR/AED certification required within 90 days of hire (provided by Power Wellness).
• Excellent interpersonal and communication skills; able to work with members in a positive, service-based manner.
• Ability to multi-task and maintain a professional demeanor with strong organizational skills.
• Proficient computer skills.

Responsibilities

• Provide leadership and supervision to supervisors, coordinators and associates in all managed departments.
• Promote and effectively sell memberships and ancillary services including personal training, massage therapy, medically-integrated programs, and nutrition services.
• Assist Center Director with daily center operations and provide leadership in the absence of the Center Director.
• Maintain knowledge of events and activities; assist with center marketing to acquire new memberships and retain members.
• Represent and promote the center in the community by attending and hosting events.
• Provide regular feedback; write and conduct performance reviews.
• Hire and train associates in all managed departments.
• Assist with development of department operating and capital budgets annually.
• Work Manager on Duty shifts as assigned.
• Be flexible with center hours and scheduling for prospects and members.
• Other duties as assigned.

Skills

Sales skills

Customer service

Leadership

Communication

Education

Bachelor's degree in business, marketing, hospitality and/or health care related field

Job description

Job Title

Member Services Manager

Location

Riverside Health Fitness Center, 100 Fitness Drive, Bourbonnais, Illinois, United States of America

Type & Salary

Full time. Pay: $55,000 a year.

Summary

We improve life and we’re here to serve. What you do is something special and contributes towards improving health within your community. Join our team of full time and part time staff at Riverside Health Fitness Center. The Member Services Manager is responsible for providing leadership and supervision to the Member Services, Massage, Pro Shop, Childcare and/or Sales departments. They ensure that all departments are delivering an exceptional member experience, while providing the highest level of customer service to members, guests and prospects of the facility.

Essential Duties and Responsibilities

• Provide leadership and supervision to supervisors, coordinators and associates in all managed departments.
• Promote and effectively sell memberships and all ancillary services including personal training, massage therapy, medically-integrated programs, and nutrition services.
• Assist Center Director with daily center operations and provide leadership in the absence of the Center Director.
• Maintain knowledge of all events and activities being promoted within the center and assist with all center marketing as it relates to acquiring new memberships, member communication, promotion of ancillary services and retention.
• Represent and promote the center in the community by attending and hosting events.
• Provide regular feedback, write and conduct interim and annual performance reviews.
• Hire and train associates in all managed departments.
• Assist with development of department operating and capital budgets annually.
• Work Manager on Duty shifts as assigned.
• Be flexible and accommodating as it relates to center hours, work schedules and scheduling appointments for prospects and members.
• Other duties as assigned.

Qualifications

• Bachelor's degree in business, marketing, hospitality and/or health care related field required, unless promoted from Member Services Associate or other position or in position at time of acquisition.
• Minimum 2 years supervisory experience required.
• Minimum 2 years of experience in sales or customer service required.
• Excellent sales, marketing, writing, presentation and tracking skills required.
• CPR/AED certification required within 90 days of hire (provided by Power Wellness).
• Must possess excellent interpersonal and communication skills, and the ability to work with members in a positive, service‑based manner.
• Ability to multi‑task and maintain a controlled and professional demeanor with a high level of organizational skills and efficiency.
• Proficient computer skills.