Member Services Concierge - Welcoming, POS & Member Care

Jewish Community Center Of Dallas; Dallas (TX); On-site; USD 26,000 - 29,000; Full time

Job summary

Jewish Community Center Dallas in Dallas, TX seeks aMember Services Senior Associate to be the friendly face at Welcome Desks and assist members with accounts and event information.

The role emphasizes concierge-level service, POS experience, and effective CRM usage to support member engagement. This is a full-time, benefits-eligible position with a focus on teamwork and professional conduct.

Qualifications

• Excellent customer service skills and a welcoming demeanor.
• Ability to assist members with account navigation and My J App.
• Proficiency in POS transactions and basic office software (MS Excel).
• Familiarity with CRM systems and data entry workflows.
• Strong communication, problem solving, and teamwork abilities.

Responsibilities

• Create a welcoming and positive first impression for visitors to the JCC.
• Ensure excellent customer service is provided to all members and guests visiting the JCC.
• Follow policies and procedures for allowing access to the facility.
• Perform duties on the Opening and Closing Check List and for daily operations.
• Maintain up to date knowledge of all JCC programs, promotions, events, and facilities.
• Follow member service standards and enforce agency policies and procedures.
• Be the “go to person” for members with updates on changes to events, programs, closures and building activities.
• Conduct tours.

Skills

Customer service

POS transactions

MS Office

CRM familiarity

Problem solving

Team player

Communication

Tools

POS systems

CRM software

Microsoft Excel

My J App

Job description

Jewish Community Center Dallas in Dallas, TX seeks aMember Services Senior Associate to be the friendly face at Welcome Desks and assist members with accounts and event information.

The role emphasizes concierge-level service, POS experience, and effective CRM usage to support member engagement. This is a full-time, benefits-eligible position with a focus on teamwork and professional conduct.