Member Services Concierge - Fitness Club Front Desk

Taymax Group; Saint Augustine (FL); Vor Ort; USD 21.000 - 22.000; Vollzeit

Zusammenfassung

Taymax Group, a Planet Fitness franchisee, is seeking a Member Services Representative at a Saint Augustine, FL location. The role focuses on creating a positive member experience with superior customer service to members, prospective members, and guests.

Responsibilities include greeting customers, front desk duties, tours for prospective members, signing up new members, and assisting the Club Manager with cash handling and account updates.

Qualifikationen

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Aufgaben

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: answer phones, check members into the system, take tours, sign up new members and calculate rates.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate updates to member accounts and respond to questions in a timely and professional manner.
• Help maintain club cleanliness and assist in daily tasks and special cleaning projects.

Kenntnisse

Customer service

Front desk

Communication

Teamwork

Punctuality

Basic computer skills

Ausbildung

High School diploma/GED

Jobbeschreibung

Taymax Group, a Planet Fitness franchisee, is seeking a Member Services Representative at a Saint Augustine, FL location. The role focuses on creating a positive member experience with superior customer service to members, prospective members, and guests.

Responsibilities include greeting customers, front desk duties, tours for prospective members, signing up new members, and assisting the Club Manager with cash handling and account updates.