Member Services Specialist - Commack

Stony Brook University; Stony Brook (NY); Híbrido; USD 40 000 - 55 000; Tempo integral

Resumo da oferta

A prestigious university in New York is seeking a Member Services Specialist to assist patients in the World Trade Center Health Program. This role involves providing excellent customer service, managing patient intake and discharge, and implementing retention strategies. The ideal candidate will have an Associate's degree or equivalent experience and strong communication skills. The position is full-time and may require occasional travel between clinics. Salary range is competitive and based on experience.

Qualificações

• Two years of full-time experience in healthcare, research, or member services.
• Experience with electronic scheduling or patient-based databases.

Responsabilidades

• Provide high quality customer service and connect members to Program services.
• Welcome new patients to our clinic and encourage members to schedule visits.
• Implement retention strategies to improve participation.
• Educate members on program benefits and local events.
• Assist members by answering questions and resolving issues.
• Use motivational interviewing to identify barriers to participation and help members overcome them.
• Manage intake and discharge in the clinics and coordinate with care teams.
• Follow up to ensure all needs are addressed and locate lost members as needed.
• Log interactions and maintain logs of complaints and data records.

Conhecimentos

Excellent communication skills

Organizational skills

Attention to detail

Motivational interviewing techniques

Formação académica

Associate's degree or equivalent experience

Bachelor's degree preferred

Ferramentas

Microsoft Word

Microsoft Excel

Microsoft Excel

Electronic scheduling

Descrição da oferta de emprego

Join to apply for the Member Services Specialist - Commack role at Stony Brook University

Required Qualifications (as evidenced by an attached resume):

• Associate's degree (foreign equivalent or higher). In lieu of degree, two (2) years of full-time experience in healthcare, research, or member services may be considered. Four (4) years of full-time, direct patient experience working in healthcare, research, or member services.

Preferred Qualifications:

• Bachelor's degree (foreign equivalent or higher). Familiarity with research protocols and informed consent. Familiarity with HIPAA. Experience with electronic scheduling, EMR, or other patient-based databases. Familiarity with the World Trade Center Health Program and its benefits. Proficiency with Microsoft Word and Excel.

Brief Description of Duties:

The Member Services Specialist reports to the Supervisor for Member Services and works as part of a team that is centered upon assisting those that are certified to be part of the World Trade Center Health Program at Stony Brook. This role entails a combination of customer service work on the telephone, mainly scheduling, and discharging and intaking patients in our clinic. Other tasks could be assigned as needed by the supervisor to assist patients with their needs. The successful incumbent must possess excellent communication and organizational skills. Experience working with data and excellent attention to detail. Ability to work independently to accomplish assignments and work well with others as part of a team. Additional experience in motivational techniques to increase program participation or in patient/client retention. Experience with retention strategy. Training in customer service, specifically skilled at effectively dealing with the irate customer.

Duties:

• Provide high quality customer service and connect members to Program services.
• Welcome new patients to our clinic and encourage members to schedule their annual monitoring visit, with a focus on hard-to-motivate and hard-to-reach members.
• Implement a variety of retention strategies to improve retention rates.
• Educate members on WTC Health Program benefits, changes in the Program, local events, activities and research opportunities.
• Assist members by answering questions, helping to resolve issues and helping members navigate the Program.
• Use motivational interviewing techniques to identify barriers to participation and work with members to overcome barriers and achieve goals.
• Manage intake and discharge in the clinics (this is part of the member services model, with MSS staff rotating from call center, intake and discharge).
• Connect members to care coordinators, case managers, social workers, pharmacy and others to assist in resolving patient needs.
• As a point person for the member, follow-up and ensure all needs were taken care of.
• Locate lost members by utilizing online search services, follow-up and track down most current contact data.
• Record data based on findings.
• Send targeted retention letters to various subgroups in the member cohort as directed.
• Manage cohort demographic data, manage transfers between clinics.
• Log all interactions with members into a contact log, which requires pulling customer complaints and entering them into a separate log.
• Other duties as assigned.

Special Notes:

The Research Foundation of SUNY is a private educational corporation. Employment is subject to the Research Foundation policies and procedures, sponsor guidelines and the availability of funding. FLSA Non-Exempt position, eligible for the overtime provisions of the FLSA.

The incumbent must be willing to work and travel between the Westbury and Commack clinic locations. Occasional evenings and Saturdays will be required.

For this position, we are unable to sponsor candidates for work visas.

Resume/CV and cover letter should be included with the online application.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Education, Administrative, and Other

Industries

Higher Education and Hospitals and Health Care

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at or visit OEA.

In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here.

The starting salary range (or hiring range) to be offered for this position is noted below, it represents SBU's good faith and reasonable estimate of the range of possible compensation at the time of posting.

To apply, visit https://stonybrooku.taleo.net/careersection/2/jobdetail.ftl?job=2504447&tz=GMT%2B00%3A00&tzname=UTC