Member Services Call Center Associate

Educational Employees Credit Union; Fresno (CA); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

6% employer contribution to 401k

Competitive benefits package

Job summary

Educational Employees Credit Union in Fresno, CA is seeking a friendly and professional Member Services role to deliver accurate transactions and exceptional member service. You will assist members with account activity, answer questions, and resolve concerns while upholding credit union standards.

The ideal candidate has customer service experience, strong communication and active listening skills, and a team-oriented approach.

Qualifications

• Previous customer service experience
• Strong communication and active listening skills
• Desire to provide outstanding member service
• Ability to work effectively as a team member

Responsibilities

• Efficiently and accurately process transactions and records information
• Research and resolve members concerns
• Use active listening skills to develop a rapport with members in order to provide outstanding service
• Ensure that all interactions with members and prospective members are handled professionally and accurately
• Maintain knowledgeable of credit union products and services

Skills

Customer service

Active listening

Communication

Team player

Spanish speaking a plus

Job description

Educational Employees Credit Union in Fresno, CA is seeking a friendly and professional Member Services role to deliver accurate transactions and exceptional member service. You will assist members with account activity, answer questions, and resolve concerns while upholding credit union standards.

The ideal candidate has customer service experience, strong communication and active listening skills, and a team-oriented approach.